Technical Leadership Specialist

4 days ago


Wokingham, Wokingham, United Kingdom M Group Services Limited TA Magdalene Limited Full time
About the Role

We are seeking an experienced Technical Leadership Specialist to lead our Engineering team in Wokingham. This is a challenging role that requires strong technical expertise, excellent leadership skills, and the ability to work under pressure.

As Technical Leadership Specialist, you will be responsible for overseeing the management of our local team and providing support to both Operational and Service Management functions. You will also be responsible for ensuring that our team's performance meets the highest standards.

The successful candidate will have experience in leading a 24x7 NOC/NMC and will possess good problem-solving skills and the ability to manage key business stakeholders.

Key Responsibilities:

  • Lead and motivate the engineering team to achieve high performance standards
  • Manage and monitor team performance on a daily, weekly, and monthly basis
  • Pro-actively manage and resolve technical issues within SLA
  • Ensure all customer communications are logged and updated accordingly
  • Assist with analysis of root cause faults and production of RCA reports
  • Build and maintain trusted relationships with key customer stakeholders

Benefits:

  • £60,000 - £70,000 per annum
  • 25 days annual leave plus bank holidays
  • 4% matched pension scheme
  • Life assurance
  • Cycle to Work scheme
  • Employee assistance programme


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