Product Compliance Technical Assistant

6 months ago

Swansea, United Kingdom Something Different Wholesale Full time

**About us**:
Established by our CEO, a passionate sales person with an eye for giftware, Something Different began over 24 years ago. We’re a respected international design & import company supplying the gift industry.

We are a business, with over 12,000 customers and have a fantastic in-house creative team who design our products, and buyers who work closely with our trusted supply chain to bring our customers unique products.

We are particularly proud of our friendly working environment, so if you’re looking to join an innovative company where you will be warmly welcomed, then look no further.

Are you someone who’s enthusiastic about product development, loves paying attention to the finer details, and thrives in a collaborative team environment? If so, we’re looking for a Product Development Technical Assistant to join our growing team. In this role you’ll be a vital part of our product development and design teams, helping ensure that our products are launched successfully and maintained to the highest standards. This is an excellent opportunity for someone who is passionate about product development.

**Purpose**:
To support the Buying and Design team in the development of new products, to ensure all product compliance is adhered to at all times, including safety, legality, quality and labelling requirements from design concept to production. You will be responsible for managing all technical documents, communicating with factories overseas, arranging 3rd party testing, collating reports, and solving any quality issues that arise.

Working closely with all customer facing teams, you will provide all necessary test reports and certificates when required to support a smooth delivery of all orders across the UK and EU. You will report to the Buying Manager and work closely with the Buying, Design and Goods In teams, as well as the overseas sourcing Agents and Factories.

**Key Responsibilities**:

- Assessing and maintaining high quality product standards at all times.
- Problem solving any quality issues that arise and implementing improvements.
- Working alongside the design team and supply base to support the product development from design concept to production.
- Communicating with factories overseas.
- Identifying and resolving technical issues during development and manufacturing.
- Arranging 3rd party test reports when required and collating and storing all data.
- Ensuring labelling and packaging meets technical standards and regulations.
- Supporting suppliers in resolving technical problems arising during product design and development, actively proposing cost-effective solutions and resolving issues without compromising design integrity.
- Ensuring all product testing certification is obtained, renewed where necessary and recorded in line with company and legal requirements.
- Managing and updating all ethical supplier audits when required.
- Advising our supply base on the implementation of new compliance standards that arise.
- Creating, building, and maintaining strong relationships with agents and suppliers, notifying those where quality standards have not been met. Holding suppliers accountable for manufacturing defects and poor service and supporting the improvement of the supplier and product performance.
- Supporting business with any other tasks and ad hoc duties as requested.

**Essential Skills**:

- Experience working with Microsoft office with good knowledge of Excel.
- Previous experience in quality assurance, product development or has worked as a technologist.
- Experience working within a busy office environment with tight deadlines.
- Experience gained from working in a technical capacity or quality-based role within the retail industry or a supplier or manufacturing business.
- Strong analytical skills and the ability to make confident decisions.
- An excellent problem-solving mindset, being solutions-driven and able to investigate problems to find the root cause.
- Passionate about sustainability and how this is delivered through product specification.
- Commercial awareness.
- Excellent influencing and presentation skills.
- Excellent attention to detail with good numeracy and IT skills.

**Desirable**:

- Previously worked in Home and Giftware with knowledge of technical requirements is preferred but not essential.
- An understanding of industry standards and regulations.

**Hours / Working Pattern / Term**:

- 37.5 hours per week
- Monday - Friday, 08:30 - 16:30 hrs (30 mins unpaid lunch)

**Benefits**:

- 29 days annual leave (including Bank Holidays)
- Birthday day off
- Free on-site parking
- Free refreshments
- Casual dress
- Employee Assistance Programme - Mental Health Wellbeing
- Flu jab
- Eye Tests

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Product development: 2 years (required)
- Quality assurance: 2 years (required)
- retail, supply or manufacturi

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