Head of Conduct and Product

5 months ago

Swansea, United Kingdom IQUW Group Full time

Overview:
**About us**

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

**The role**

The Head of Conduct and Product will be an SME on FCE/PRA and Lloyd’s Conduct obligations and how they relate to customers. They will have a broad compliance remit with particular focus on all matters relating to Conduct Risk.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

**Key responsibilities**
- Act as an SME dealing with all enquiries related to FCA/PRA and Lloyd’s Conduct Risk areas.
- Chair the Product Oversight Group and Conduct Risk Committee.
- Ensure that relevant policies and procedures relating to conduct and product governance are updated as required.
- Oversee an ongoing cycle of product reviews.
- Promoting a compliance culture by raising awareness of compliance matters and embedding regulatory change and revised compliance policies.
- Support the preparation of the annual Compliance Plan.
- Managing a team of Three Product Governance Analysts
- Support the Head of Compliance by contributing to management reports on regulatory updates and activity affecting the business.
- Attendance at regulatory and legislative change related seminars, webinars, conferences, and market forums.

**Qualifications, skills and experience**
- Extensive compliance experience working within either the insurance industry or Financial Services. Experience within a Lloyd’s Managing Agent is desirable.
- Solid practical understanding of FCA and Lloyd’s regulatory issues including the FCA’s Product Intervention and Product Governance Sourcebook and Insurance Code of Business Sourcebook.
- Excellent Understanding of the legal principles of Insurance and Insurance Contracts.
- Previous experience of retail insurance products, ideally motor.
- Solid Understanding of the FCAs consumer duty requirements and experience of providing advice and challenge to the business from a consumer perspective.
- The following Behavioural competencies are also desired:

- Communication and Influence
- Performance Focus
- Development of Self and Others
- Analysis and Decision Making

**Benefits**
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support

**Additional Information**
- A full job description can be seen here.

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