Customer Service Assistant at Bristol Airport

2 weeks ago


WestonsuperMare, United Kingdom Optime Group Full time

Optime Group in partnership with a well known Ground Handling company located at Bristol International Airport are looking for Front of House Staff /Passenger Service Agents.
This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team.

**Start Dates**:

- 22nd April 2024
- 3rd June 2024

**Duties and responsibilities**:

- Greeting and checking in of passenger’s baggage for their respective flights
- Checking passports, visa documentation and flight details
- Offering and aiding customers’ needs
- Direct customers to the right direction/assist if needed
- Reconciliation of passengers at Boarding Gates

**Shifts Available**:
30, 20, 25 or 16 hours

**Please find below an example of a shift rota**:30 Hours - 5 on 3 off**:
**Day 1**: 0300-1015
**Day 2**: 0430-1145
**Day 3**: 0500-1215
**Day 4**: 1300-2045
**Day 5**: 1230-1945

**25 Hours - 5 on 3 off**:
**Day 1**: 0300-1010
**Day 2**: 0430-1110
**Day 3**: 1000-1710
**Day 4**: 1500-2100
**Day 5**: 1500-2100

**20 Hours - 3 on 6 off**:
**Day 1**: 0300-1200/ 1200-2100
**Day 2**: 0400-1300/ 1200-2100
**Day 3**: 0400-1300/ 1100-2000

**16 Hours - 3 on 6 off**:
**Day 1**: 0300-1030/ 1330-2100
**Day 2**: 0400-1100/ 1330-2100
**Day 3**: 0400-1100/ 1100-2000
Flexibility will be required as there are some early starts and late finishes.

**Skills required**:

- Good eye for the details
- Previous customer service experiences
- Great communication and interpersonal skills
- Patient and understanding
- Flexibility

**Documents required at interview**:

- Passport or Birth Certificate
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History

**Hours of work/Pay rates**:

- Full time position with permanent role opportunity (40 hours per week)
- £ 10.50 p/h paid weekly
- Overtime paid at £15.75
- 2 weeks paid training provided
- Hours may vary working on a 5 on 3 off pattern.



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