Pals, Complaints, and Bereavement Support

1 month ago


WestonsuperMare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

An exciting opportunity has arisen for a dynamic, motivated and professional individual to join the PALS, Complaints and Bereavement Team at University Hospitals Bristol and Weston NHS Foundation Trust.

If you are able to work well under pressure and enjoy dealing directly with people, we would like to hear from you. You will need to have experience of working in a busy customer focused role, which includes handling difficult and varied enquiries. In return we can offer you a role where no two days are the same and the opportunity to improve the experience of patients, visitors and carers who use our services.

The Bereavement service handles enquiries of a sensitive nature with bereaved relatives and follows an administrative process to provide documentation in a timely manner. This includes liaising with doctors, medical examiners, mortuary staff, coroner officers, funeral directors, registrars, crematorium staff and GPs.

The role of the PALS, Complaints and Bereavement Support Officer is an interesting and varied role in a busy unpredictable environment. The post holder will require excellent communication and organisational skills with the ability to manage a variety of tasks throughout the working day. This is a challenging, but rewarding, post focusing on improving the experiences of people visiting our hospitals.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.



  • Weston-super-Mare, United Kingdom LiveWest Full time

    About The RoleAre you passionate about improving our complaint handling for our customers? If so, we want to hear from you.As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning.You will be responsible for and provide management, support and...


  • Weston-Super-Mare, United Kingdom LiveWest Full time

    About The RoleAre you passionate about improving our complaint handling for our customers? If so, we want to hear from you.As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning.You will be responsible for and provide management, support and...


  • Weston-Super-Mare, Somerset, United Kingdom LiveWest Full time

    About The Role Are you passionate about improving our complaint handling for our customers? If so, we want to hear from you. As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning. You will be responsible for and provide management, support and...


  • Weston-super-Mare, United Kingdom Extend Learning Academies Network Full time

    **Learning Support Assistants (LSA) at Mendip Green Primary School** **Job title**: Learning Support Assistants (LSA) **Stage/year group**_:_ Variety of age groups available **Hours per week**: Range of part-time hours from 10 hours - 33 hours and 45 minutes. **Contract details**: Fixed-term until 31 August 2024 **Pay grade and Salary**: E3...

  • Youth Worker

    1 month ago


    Weston-super-Mare, United Kingdom The Old Potting Shed Full time

    YMCA Dulverton Group are seeking a motivated individual to join the Youth & Community Programmes Team, as a Youth Worker. We’re in search of a caring individual who can be considerate of the challenges that young people face and who has the ability to form trusting and professional relationships with young people. We seek to cultivate a supportive,...


  • Weston-super-Mare, North Somerset, United Kingdom Rainbow Trust Children's Charity Full time

    Family Support Worker £21,000 per annum + benefits (company car, 25 days annual leave, reward scheme and pension)Weston-super-Mare to cover the South WestAbout the role:We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our South West Care Team.Reporting to the Family Support Manager and working in...


  • Weston-super-Mare, United Kingdom New Chapters support and Wellbeing Full time

    This is a fantastic opportunity to be part of a busy and friendly team working with the Director to support efficient delivery. As Personal Assistant to the Director or you will provide an exemplary administrative support service. We are looking for someone with exceptional organisational skills, who is proactive and has great communication skills. You'll...


  • Weston-Super-Mare, United Kingdom Prospero Health and Social Care Full time

    16-25 Support Worker Up to GBP14.58 p/h 24 hour shifts Sleep-ins Part time/Full time Are you looking for flexibility? Weekly pay? Rewarding work? Full time or part-time work? Prospero are currently recruiting for a client who supports Children and young adults transitioning to independence, teaching them the life skills and knowledge that promotes a great...

  • Skilled Operative

    4 hours ago


    Weston-super-Mare, United Kingdom ATM Ltd Full time

    **Grounds Maintenance / Landscaping Operative - Weston-Super-Mare** We are recruiting for multiple Grounds Maintenance, Landscaping and Site Clearance Operatives to join the ever-growing team on a full time, permanent basis! **Duties** - Carry out grounds’ maintenance, landscaping and vegetation management tasks for key contracts - Grass cutting,...


  • Weston-super-Mare, United Kingdom coast and country catering Full time

    **Position Overview**:We are seeking enthusiastic and customer-oriented individuals to join our team as Waiting Staff at the Winter Gardens, a premier event space known for hosting a wide range of events, from weddings and corporate functions to concerts and exhibitions. As a member of our waiting staff team, you will play a vital role in ensuring...


  • Weston-super-Mare, United Kingdom Charisma Charity Recruitment Full time

    We are working in partnership with Weston Hospicecare, a well-respected charity that was founded by the local community over 30 years ago. They are the major provider of specialist palliative care in Weston-super-Mare, North Somerset, and Sedgemoor, offeringinpatient, community, day care and related services to patients, and bereavement support to their...

  • Dietetic Speech

    4 hours ago


    Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Are you looking for a role that supports patients following Stroke to restore their nutrition wellbeing & communication skills working with Dietitians and Speech & Language Therapists? Would you like to work in a friendly and supportive team? Focused on providing evidence-based care to get the best outcomes for patients? Have you thought about developing...

  • Pharmacy Dispensers

    3 days ago


    Weston-super-Mare, United Kingdom Meridian Full time

    Meridian Health have a great opportunity for a Pharmacy Dispensers to start working with a leading Highstreet Pharmacy in Weston-Super-Mare. The role is part time Monday to Friday, 14:00 - 22.00 and they need someone to start ASAP till June but could be extended. Hourly rate is between £10 - £10.50 per hour depending on experience. The role will require...


  • Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Working as a Health Care Support Worker (Band 2) at UHBW, one of the largest acute NHS trusts in the South West is an immensely rewarding job which makes a real difference to patients’ lives. You will be working alongside a registered Nurse to provide basic nursing care for adult patients. You will need to be an excellent team player and have a passion...


  • Weston-super-Mare, United Kingdom Protocol Education Full time

    **School Administrator** **Hours**: Part time applicants encouraged to apply - Have strong interpersonal and communication skills - Be a competent user of IT (Microsoft Office) - Feel confident to interact with both children and adults - Work accurately, with strong attention to details - Have excellent time management - Be a good problem solver - 'Think...

  • Sister - Band 6

    3 days ago


    Weston-super-Mare, United Kingdom North Bristol NHS Trust Full time

    We have various Band 6 Sister post within our dialysis units. You will be an experienced Band 5 or already a sister 6 Nurse looking for a change or an opportunity to shine and show your potential as a future Leader in Nursing care, Renal experience is not necessary as this will be taught. Weston Dialysis unit (Ambleside Renal unit) Weston general Hospital...

  • Specialty Manager

    5 days ago


    Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Job summary The Weston Management Team is seeking a bright, talented individual to fill the role of Specialty Manager for the Care of the Elderly & Stroke services. This is a Permanent position and would be a great opportunity for either an established service manager looking to broaden their experience, or for someone looking to develop their skills...


  • Weston-super-Mare, United Kingdom Dignity Funerals Full time

    **Casual Mobile Funeral Service Operative** **Casual - as & when required** **Cooksley & Son Funeral Directors, Weston Super Mare** **£10.94 per hour + ancillary payments** At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care. We offer a range of...


  • Weston-Super-Mare, United Kingdom Dignity Funerals Full time

    Casual Funeral Service Operative Casual - As & when required Cooksley & Son Funeral Directors, Weston Super Mare £10.94 per hour + on-call ancillary payments At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care. We offer a range of challenging and rewarding...


  • Weston-super-Mare, United Kingdom Dignity Funerals Full time

    **Casual Funeral Service Operative** **Casual - As & when required** **Cooksley & Son Funeral Directors, Weston Super Mare** **£10.94 per hour + on-call ancillary payments** At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care. We offer a range of...