Customer Experience Partner, Customer Support

6 months ago

Wilmslow, United Kingdom John Lewis Full time

**At a glance**

**Role Title**: Customer Experience Partner Level 10, Customer Support Advisor

The Official Partnership Job Title is **Customer Support Advisor**

**Position**: This is a Permanent position

**Location**: Wilmslow (John Lewis) -Onsite working only

**Hours of Work**: Full Time, **36.25 hours per week**. Working 5 days a week. Including 1 in 3 Saturdays based on business needs.
- Hours of operation are Monday to Friday 08:00 am - 18:00 with 1 in 3 weekend days (Saturdays 08:00 am - 18:00 Sunday 10:00 - 18:00 based on business needs)

**Salary**: The salary for this role will be **£21,850, Annual**

**About Role**

**Essential skills you’ll need**
- Previous Customer Service Experience
- Time management and organisational skills

**Benefits of the Partnership and the Role**
- Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part-time hours).
- Great work-life balance, including a focus on well-being and flexible working and our equal parenthood leave Policy
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of income, regardless of whether you pay in or not
- You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
- We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.

**Additional Information**:
Please be aware that the training is full-time on-site training at Wilmslow (John Lewis).

**The training hours are Monday to Friday 9 am to 5.30 pm for 4 weeks, commencing from 19/08/24 to 13/09/24.**

No holidays are permitted during training.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

For internal use only:
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