Customer Service Executive

4 days ago


Wilmslow, United Kingdom NJR Recruitment Full time

**Customer Service Executive**

**Wilmslow**

**Home Interiors**

**£20,000 - £23,000 plus benefits**

**This is an office environment rather than a call centre. An interest in interior design, homewares or home têxtiles would be beneficial**

I am currently seeking a high-calibre Customer Service Executive for this exciting opportunity with a luxury ecommerce retailer, specialising in home têxtiles and decoration.

We are looking for an experienced Customer Service Executive, to join a small and friendly team in characterful surroundings. You will be sat alongside the product designers and marketing professionals, surrounded with beautiful products.

Responsibilities will include:

- processing customer orders as and when required and supporting customer requirements through the order process.
- creating a personal experience for each customer so they feel valued.
- troubleshoot any customer issues regarding orders, updating the customer at each stage of the process.
- ownership of any escalated issues regarding delivery or collection, following up with the customer and logistic partners to ensure a fast resolution.
- maintain a full understanding of the brand and products to ensure high quality assistance for pre-sale enquiries.
- provide relevant samples and assist customers with interior advice and product selection.
- represent the brand, you'll always provide an engaging, positive, vibrant and amazing customer experience.
- follow up with customers when necessary to ensure an outstanding experience is provided during the customer's journey.
- keep customers informed of delivery updates, delays or stock issues.
- provide excellent aftercare - sales service by processing return requests in a timely and effective manner.
- work closely with the operations team and follow up on outstanding order and shipping updates.

To be considered for this opportunity, you will have:

- a confident and professional telephone manner
- evident customer service experience
- self-motivated with positive attitude
- flexible in work content and working hours
- an interest in home furnishings and decoration
- good organisational skills and able to work under pressure

You should be warm, friendly and focussed on providing efficient service throughout the customer journey. You will need an excellent telephone manner and work in a confident and organised fashion and have a genuine wish to make the customer happy.

Ideally, you will have worked in home interiors or fashion and will be passionate about design and helping to create stylish spaces. Product knowledge would be an advantage.

In return, you will be well trained and supported and will share in the financial success of the business going forward.



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