Customer Assistant
4 weeks ago
Working Pattern
Wk 1
Sun 1030-1700
Tues 1100-1730
Thurs 1100-1730
Fri 1100-1730
Wk 2
Mon 1100-1730
Tues 1100-1730
Fri 1100-1730
Sat 1100-1730
INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS
What we are looking for
We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An inquisitive attitude will help you quickly become an authority on the products you are introducing to our customers -and a motivation to know your stores performance and a want to improve it day on day / week on week will make you successful.
Purpose
We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could evolve and develop along with our customer proposition and our products.
- The current role core purpose is to proactively introduce our customers to our M&S Bank Credit Card and Club Rewards upgrade, contributing to the store’s overall performance.
- You will be the key referral point on the M&S Bank Products you are trained on and further products if they become in scope to this role.
- You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training that you receive, to ensure the most suitable customers are treated fairly and are well informed.
- As a Bank and Services Colleague, you will be a highly visible colleague in our stores and around our till points supporting the wider store-team in delivering an outstanding shopping experience.
- You will place the customer’s best interests first, seeking to provide not only a great shopping experience, but with the overall aim to achieve the best possible outcome for customers in store each time.
Key Capabilities
- Self-motivated individual who strives to contribute and perform.
- Understand the role that you play within the store and within the success of M&S. Ability to plan your own day and self-motivate throughout a shift.
- Supports line manager on improving store Bank and Service Performance through sharing feedback and suggestions.
- Can adapt and listen to the customer’s needs in order to provide a positive M&S experience.
- Open to and acts on feedback, seeking this regularly.
- In control of their own responses and considers how to share their perspective in a way that creates a positive reaction from the team.
- Understands the need for change and positively supports the business as we evolve our Bank and Services model in stores.
Key Accountabilities
- Support the store targets for Bank & Services product introduction through personal delivery, delivery within your immediate team and through engagement and relationships across the store including with store leadership.
- Become the authority on the products that you are asked to introduce so that you can expertly introduce them to suitable customers in a compliant and positive manner.
- Always act with integrity and adhere to compliance requirements when introducing our financial products to our customers.
- Communicate with Store Leadership colleagues on successes and opportunities that you identify so that we can do things better.
- Share your knowledge and experience with store colleagues to help the store’s performance.
- Be aware of store level and bank performance to help consistently deliver suitable and compliant introductions to customers on our credit products.
- Approach suitable customers to introduce our Bank and Services financial products and discuss them using the M&S Bank approved script and Frequently Asked Questions responses.
- Serve our customers efficiently, thoughtfully, and compliantly - giving them the best experience that you can.
Technical Skills / Experience
- Ability to connect to our customers and establish relationships with other store colleagues as these will be key to your success in this role.
- Comfortable to start conversations with customers about our products including our M&S Credit Card in a compliant way.
- Self-drive and a determination and motivated to improve on your own performance and the store’s results.
- A solid basic level of digital capability.
- Self-accountable to stay up to date with training, new ways of working and adopt new digital enhancements as they evolve.
- An active interest in the way our customers are shopping across difference channels.
- An appreciation of the importance of loyalty products and how valued they are for us and our customers.
- Adaptability to change through different priorities and campaigns through the year and with the potential for future evolution of the role.
Key Relationships
- Our customers
- Your colleagues in store and Bank and Service Colleagues instore and in other stores.
- Your Store Leadership Team
- M&S Bank and Service Performance Manager
M&S is ready to push boundaries to
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom M&S Full time**Summary** Customer Assistant - Foods - Handforth **All the details** **Customer Assistant - Foods - Handforth** This is a Fixed Term Contract for a Foods Customer Assistant at the Handforth store. Contracted to 17.25 hours per week. Standard Rate of Pay at £12.00 per hour. **Working Pattern**: Sunday 14:00-20:00 Monday 16:00-22:00 Saturday...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom M&S Full time**Summary** Customer Assistant - Womenswear Brands - Handforth **All the details** **Customer Assistant - Womenswear Brands - Handforth** This is a Fixed Term vacancy for a Customer Assistant on Womenswear Brands, nominally Jaeger. Based at the Handforth store (_Coppice Way Handforth, Wilmslow, United Kingdom, SK9 3PB_). Contracted to 19.00 hours per...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom M&S Full time**Summary** Customer Assistant - Womenswear Brands - Handforth **All the details** **Customer Assistant - Womenswear Brands - Handforth** This is a Fixed Term vacancy for a Customer Assistant on Womenswear Brands, nominally Jaeger. Based at the Handforth store (Coppice Way Handforth, Wilmslow, United Kingdom, SK9 3PB). Contracted to 17.75 hours per...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom M&S Full time**Summary** Customer Assistant - Womenswear - Handforth **All the details** **Customer Assistant - Womenswear - Handforth** This is a Fixed Term vacancy for a Customer Assistant on Womenswear. Based at the Handforth store (_Coppice Way Handforth, Wilmslow, United Kingdom, SK9 3PB_). Contracted to 16.00 hours per week. Standard Rate of Pay at £12.00 per...
-
Customer Assistant
4 weeks ago
Wilmslow, United Kingdom M&S Full time**Summary** Customer Assistant - Foods Through the Night - Handforth **All the details** **Customer Assistant - Foods Through the Night - Handforth** Permanent Vacancy Contracted to 27.75 hours per week Standard rate of pay at £12.00 per hour + £3.00 per hour unsocial premium Based at Handforth store - Due to the nature of this role, all applicants MUST...
-
Customer Assistant
4 weeks ago
Wilmslow, United Kingdom M&S Full time**Summary** Customer Assistant - Foods Through the Night - Handforth **All the details** **Customer Assistant - Foods Through the Night - Handforth** Permanent Vacancy Contracted to 27.75 hours per week Standard rate of pay at £12.00 per hour + £3.00 per hour unsocial premium Based at Handforth store - Due to the nature of this role, all applicants MUST...
-
Customer Assistant
3 weeks ago
Wilmslow, United Kingdom M&S Full time**Summary** Customer Assistant - Lingerie - Handforth **All the details** **Customer Assistant - Lingerie - Handforth** Permanent vacancy Contracted to 22.5 hours per week Standard rate of pay at £12.00 per hour Based at Handforth store **_All applicants must be at least 18 years of age._** **Working pattern** Week 1: Tuesday 10:00-18:00 Wednesday...
-
Customer Assistant
2 months ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Travel Money (20 hours)** This is is a fixed term vacancy for a Customer Assistant working in the Bureau de Change and assisting customers in purchase and sales of travel money. - Handforth Store - £10.90 per hour - 20.00 hours per week **Week 1**: **Sunday 11:00-17:00** **Tuesday 18:00-22:00** **Thursday 18:00-22:00** **Friday...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom M&S Full time**Summary** Customer Assistant - Handforth - Early Mornings **All the details** **Customer Assistant - Handforth - Early Mornings** Temporary vacancy Contracted to 16 hours per week Standard rate of pay at £12.00 per hour Based at Handforth store **Working pattern**: **Vacancy 1**: Sunday - 08:00-12:00 Monday - 07:00-11:00 Thursday - 07:00-11:00 Friday...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Foods - Through The Night (18.50 hours)** **This is a Customer Assistant vacancy for the Handforth store.** Contract will be 18.50 hours per week.** **Standard Rate of Pay at £10.90 (+£3) per hour.** **Work Pattern** Sunday 21:30-07:30 Saturday 21:30-07:30 **Purpose** - To deliver a great shopping experience for their customers,...
-
Customer Assistant
3 weeks ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Foods (17.25 hours)** **This is a Customer Assistant vacancy for the Handforth store.** **Contract will be 17.25 hours per week.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: **Sunday: 11:00-17:00** **Monday: 11:00-17:00** **Friday: 11:00-17:00** **Purpose** - To deliver a great shopping experience for their...
-
Customer Assistant
3 weeks ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Foods (28.75 hours)** **This is a Customer Assistant vacancy for the Handforth store.** **Contract will be 28.75 hours per week.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: **Tuesday: 08:00-14:00** **Wednesday: 08:00-14:00** **Thursday: 08:00-14:00** **Friday: 08:00-14:00** **Saturday:...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Backstage Operations (22.50 hours)** **This is a Customer Assistant vacancy for the Handforth store.** **Contract will be 22.50 hours per week.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: **Week 1**: **Monday: 12:00-20:00** **Tuesday: 10:00-18:00** **Saturday: 08:00-16:00** **Week 2** **Sunday:...
-
Customer Assistant
4 weeks ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Kidswear (20hrs)** **This is a Customer Assistant vacancy for the Handforth store.** **Contract will be 20.00 hours per week.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: Thursday: 07:00 - 14:00 Friday: 07:00 - 14:00 Saturday: 07:00 - 14:30 **Purpose** - To deliver a great shopping experience for their...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Foods - Through The Night (26.25hrs)** **This a fixed term vacancy for a Customer Assistant, joining the Foods Team and working Through The Night at the Handforth Store.** **Standard Rate of Pay at £10.90 per hour.** **Additional Unsocial Hours Premium at £3.00 per hour for any hours worked between 22:00 and 06:00.** **Working...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Womenswear (16hrs)** **This is a Fixed Term Position for a Customer Assistant Role on Womenswear at the Handforth store.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: Tues 14:00-18:00 Weds 14:00-18:00 Thurs 14:00-18:00 Sat 14:00-18:00 **Purpose** - To deliver a great shopping experience for their customers,...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Operations & Service (25.25 hrs)** **This is a Customer Assistant vacancy for the Handforth store.** **Contract will be 25.25 hours per week.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: Sunday 1100-1700 Monday 0800-1500 Tuesday 0800-1500 Saturday 0800-1500 **Purpose** - To deliver a great shopping experience...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Womenswear (16hrs)** **This is a Fixed Term Position for a Customer Assistant Role on Womenswear at the Handforth store.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: Mon 10:00-14:00 Tues 10:00-14:00 Thurs 10:00-14:00 Sat 10:00-14:00 **Purpose** - To deliver a great shopping experience for their customers,...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Womenswear (16hrs)** **This is a Fixed Term Position for a Customer Assistant Role on Womenswear at the Handforth store.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: Mon 10:00-14:00 Weds 10:00-14:00 Thurs 10:00-14:00 Sat 10:00-14:00 **Purpose** - To deliver a great shopping experience for their customers,...
-
Customer Assistant
1 month ago
Wilmslow, United Kingdom Marks & Spencer Full time**Customer Assistant - Foods (13.25hrs)** **This is a Fixed Term Position for a Customer Assistant Role on Foods at the Handforth store.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: Saturday - 12:00-20:00 Sunday - 11:00-17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task...
