Service Co-ordinator

7 months ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

You will be working within the Paediatric and TYA Haematology team based predominantly at the LRI. You will be responsible for the coordination of patient care by working closely as part of a forward-thinking team, providing a high standard of service and liaison with clinicians, patients and staff at all levels.

You will be accountable for the day-to-day administration and coordination of clerical procedures concerning Haematological patients, this will include booking tests and following up on results, taking referrals and arranging appointments which will require accurate and timely patient data input through proficient use of the computerised patient administration system. This is a new role for a fixed term period which will allow you to use your own initiative, develop your own ideas and make the role your own.
- Working closely with Consultant Haematologists and Haematology Liaison nurses in coordinating patient care.
- Assist the haematology liaison nurses in taking messages from patients/families when contacted and ensuring these are brought to the attention of the wider team for action.
- To be responsible for communicating with patients regarding appointments, investigation dates and relevant updates.
- To be responsible for booking blood tests and procedures on ward 27 or ward 28 day care.
- To receive Paediatric referrals and take responsibility for liaising with Consultants as to the urgency of appointment required.
- To be responsible for arranging ad hoc appointments for haematology patients when needed and communicating this to patients/families.
- To learn and be responsible for part completion of relevant forms for haematology procedures.
- Be responsible for producing information packs for patients/families with relevant information regarding diagnosis, chemotherapy, fertility, whole genome sequencing.
- To assist haematology team in referring patients to relevant disease-specific MDTs.
- To be responsible for patient-related liaison with other specialities, primary care and other hospital trusts when needed

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
- Be responsible for implementing national, regional and local initiatives relating to performance targets and comply with The Patient Access & Data Management Policy.
- To liaise with the nurse in charge of clinic, ensuring the patients are kept informed of any delays.
- To be responsible for the receipt of all investigation results received in the department for your clinic, collating these and bringing them to the attention of the medical staff in the manner specified by each Consultant.
- To follow-up any investigation results not received within agreed timescales.
- To work as an effective team member delivering a high quality service
- Efficient and sensitive processing of enquiries
- Effective communication with wards
- To provide a courteous, professional service at all times with regard to patient liaison when on outpatient clinic reception.
- To work as part of team to improve efficiency and productivity using new models of working
- To be responsible for notifying the administration Supervisor/ administration manager of any Overseas Visitors/Private Patients, according to Trust guidelines
- To work to national and local targets and standards, when issues and challenges arise to report immediately to Administrative Manager.
- Ensure that you maintain confidentiality at all times.
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems?
- Act as a key contact for communication with the clinical teams
- To answer the appointments phone in a polite and courteous manner.
- Dealing with enquiri

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