Account Co-ordinator

5 months ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

**Account Coordinator**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When youre part of Bellrock, youll get everything you need to be your best at work - because our people are the heart of our business and were all about helping them to shine.

To support the Account Manager in delivering exceptional operational performance and customer satisfaction in line with the Account SLA/KPIs. This involves co-ordinating activities, collating information from both internal and external sources, being a point of escalation for the client and Supply Chain and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business youre in - every role plays a part in driving us further and everyone can be the change. Thats how we deliver value for our customers, and building systems that lead the way.

And as an Account Coordinator with Bellrock youll do it by
- Support the Account Manager by ensuring that all contractual obligations are met.
- Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
- Be the first point of escalation for the client and suppliers as required.
- Co-ordinate and resolve issues quickly, by means of work order chasing.
- Ensure that any client complaints regarding service delivery are managed and escalated in a timely manner, with corrective actions closed out quickly.
- Support the Account Manager in monitoring the supplier performance attending regular contractors meetings.
- Minute taking, ensuring accurate records of discussions and actions agreed and distributed within a timely manner.
- Co-ordinate the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the Contract.
- Work with the reporting department to respond to ad hoc request for reports.
- Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and housekeeping of Concerto, identify and escalate any performance issues to the Account Manger.
- Processing of CCN and SBA alterations to suit delivery of services.
- Maintain a master action tracker to ensure all actions associated with the account and managed in a timely manner.
- Undertake frequent review of Helpdesk manual in order to ensure it accurately reflects the requirements of the contract
- Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works.
- Carry out monthly checks on statutory compliance certificates in Concerto.
- Co-ordinate Accounts Payable activity by working closely with the Accounts Payable Team to reduce supplier debt and action both client and supplier queries.
- Support where necessary within Bellrock Hospitality Division.
- Maintain the How to Guide & Central Filing System for the Account
- Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Account Manager and addressed.
- Promote the Bellrock culture within the business.
- Undertake any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs

**What does it take?**

If youre ready to be the energy that helps us build our business, share our success, and really own it as an Account Coordinator youll need

**Competencies**:
**Qualifications/Training Required**:
**Essential**:

- IT literate intermediate level in use of Excel including data manipulation

**Desirable**:

- Facilities Management (FM) qualification / working towards an FM qualification
- IOSH Managing Safely

**Experience required**

**Essential**:

- Working in a client facing role
- Working in a fast-paced environment
- Working with suppliers
- Managing multiple priorities
- Data management, analysis and reporting
- Adherence to processes and procedures

**Desirable**
- Working in a Facilities Management environment
- Commercial contract awareness and understanding
- Basic technical understanding
- Basic commercial contract awareness
- Health, Safety, Environmental and Sustainability awareness

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25** **days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, its on us)

Life cover

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real

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