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Account Co-ordinator

7 months ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

**Account Co-ordinator**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.

The successful postholder will be required to support the contract manager, who is responsible for the contractual and commercial relationship with the client, by co-ordinating compliance activities, generating information from both internal and external sources and being a point of escalation for the supply chain, whilst acting as a deputy to the contract manager and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

As an Account Co-ordinator with Bellrock, you’ll do it by
- Support the contract manager by ensuring that all contractual obligations are met.
- Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
- Co-ordinate service delivery activity through liaising with the planned and reactive scheduling teams along with the supply chain.
- Where necessary, view and validate PPM certification to ensure it meets requirements and liaise with the supply chain where it does not.
- Review, manage and monitor all reactive and planned remedial works to ensure they are completed within the agreed service level agreement
- Produce weekly reporting and chair client meetings on planned and reactive works, statutory and mandatory compliance and on-going operational tasks.
- Raise non-conformance reports for any suppliers not meeting the contractual requirements and work with supply chain management team to resolve.
- Compile and gather the necessary data and information required for all reporting requirements, including mitigations for uncompleted activities.
- Co-ordinate and resolve issues promptly, by means of job and quotation chasing.
- Ensure that any client complaints regarding service delivery are managed and escalated to the contract manager in a timely manner with corrective actions closed out quickly.
- Support the contract manager in monitoring the overall contract performance (outputs) maintaining a regular dialogue with key stakeholders in the client’s business.
- Support the contract manager in developing and shaping the strategic account plan by working closely with the wider Bellrock team.
- Co-ordinate the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the contract.
- Work with the reporting team to develop and shape standardisation of reporting formats.
- Ensure that the reporting team generate the reports required for the contract in a timely manner and in the agreed format.
- Co-ordinate accounts payable activity by working closely with the accounts payable team to reduce supplier debt and action client queries.
- Work with the Bellrock supply chain to support the mobilising of new suppliers by helping to co-ordinate the activities of the key stakeholders.

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Co-ordinator you’ll need
- IT literacy
- intermediate level in use of Excel - including data manipulation.
- Experience working in a client facing role and a fast-paced environment.
- Experience working with suppliers
- Experience with data management, analysis and reporting
- Previous experience working in a facilities management environment
- Awareness of working with suppliers and procurement and supply chain leverage.
- Health, safety, environmental and sustainability awareness
- Facilities management (FM) qualification / working towards an FM qualification
- desirable
- IOSH Managing Safely
- desirable
- Commercial contract awareness and understanding
- desirable

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials.

**Helping you to