Trainee Resident Liaison Officer

6 months ago


West Bromwich, United Kingdom Lovell Full time

**Permanent, Full Time**

We have a fantastic opportunity for a **Trainee Resident Liaison Officer** to support our Refurbishment team within the Midlands region. Initially, you’ll work on a planned maintenance contract in West Bromwich but upon project completion, you’ll move to another planned maintenance project in the West Midlands.

As **Trainee Resident Liaison Officer**, you’ll assist in delivering a professional, helpful, high-quality service and assistance to residents, clients, and other stakeholders, before, during and after refurbishment works to ensure that the customers’ journey surpasses their expectations, making Lovell the Contractor of Choice. Exceeding the clients KPI targets for resident satisfaction, you’ll ensure all touch points and interactions are documented and recorded on the CRM and assist in resolving any complaints, following the appropriate complaint’s procedure.

We’re looking for a pro-active and engaging individual who has exceptional communication skills and customer care experience. You’ll have good administration skills, comfortable in the use of Microsoft Office, and ideally have some experience of CRM systems.

**Benefits**
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme



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