Intensive Housing Officer

6 months ago

West Bromwich, United Kingdom Adullam Homes Full time

**Intensive Housing Officer**

**Location**: West Bromwich**

**Salary**:£24,500.00 per annum**

**Job title: Intensive Housing Officer**

We have an opportunity for **an Intensive Housing Officer **to join our organisation.

The **Service Coordinator **will be based at our offices in **West Bromwich.**

**PURPOSE OF THE JOB**:
To understand the complex needs of tenants, licensee or occupants of Adullam properties within the context of Supported Exempt Accommodation. To deliver a consistently high customer service which enhances the quality of life for tenants by providing safe, secure and attractive environments; creating sustainable communities.

You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos.

**KEY RESPONSIBILITIES**
- To provide housing management services to supported housing tenants, assisting with advice and interventions to deliver care, support and supervision for tenancy sustainment purposes.
- Leading role and case ownership for a small patch of customer accounts; managing but, not exclusively rent; rent arrears, former tenant arrears (in conjunction with the FTA process) in a timely manner, property condition, health & safety, anti-social behaviour, safeguarding, tenancy enforcement and property services.
- Close and regular contact, if practicable weekly contact, with tenants and vulnerable residents referring them to relevant agencies.
- Provide tenants, licensee's or occupants with appropriate advice regarding tenancy management; rights and responsibilities in relation to tenancy agreements.
- Use of Early Interventions at commencement of tenancy and record activities undertaken.
- Support the voids process, liaison with the Housing Assistant to review referrals for void properties; minimize void times and work in conjunction with Assets and the One-stop-Shop to achieve set targets.
- Sign-up new tenancies at property due to be let and assist with establishing utility provision for the new tenant.
- Deal with replacement furniture for properties where an inventory is provided; ensure that properties are being maintained at a high standard.
- Advise tenants and inform them of any re-charges due to deliberate damage or neglect of the property caused by factors other than those defined as protected characteristics.
- Liaise with Concierge staff for 'hand-overs' ensuring that any out-of-hours incidents are dealt with swiftly.
- Respond promptly to reports of ASB, nuisance, harassment and domestic violence in accordance with Adullam' s policies and procedures.
- Obtain evidence from other team members if required for tenancy enforcement.
- Enforcement to pre-court level of anti-social behaviour and breaches of tenancy agreements and or licences.
- Represent Adullam in court for arrears cases (when required)
- Estate inspections and management/reporting of environmental hazards (abandoned motor vehicles, fly-tipping).
- To work in collaboration with the Central Rents and Charges team for the effective collection of rents and service charges.
- Monitor and review quarterly rent statements in-line with KPl's for rent and income.
- Contribute to annual estate inspections and assist with service charges and settings.
- To embrace the values of co-production and to strive to enhance Resident Liaison to point of action.
- Maintain an up-to-date knowledge and understanding of Health & Safety, particularly regarding Fire safety and HMOs, to undertake Fire Audits as part of estate management duties.
- To support colleagues and internal customers via co-ordinated response to reports of abandonment, anti-social behaviour, safeguarding, benefit take-up and rent collection and repair and defect reporting.
- Ensure fire safety records are maintained and Fire Safety Audits are undertaken at blocks of properties where fire safety regulations are required.
- Use a mobile working system (Pronto Forms) to record all visits, repairs, and tenant inter actions.
- Assist tenants with transfer requests and provide move-on advice and interventions.
- Report all accidents in accordance with procedure.
- To take personal responsibility to reduce environmental impact as part of the green agenda.
- To carry out any other reasonable duties, as directed by the management, in the spirit and scope of Adullam' s core values.

**Culture, Values and Behaviour**
- To articulate and personally demonstrate Adullam's set of values and behaviours.
- To contribute to the building of a staff culture where every person feels empowered and valued.

**Health and Safety**
- To be aware of the Association's policies and ensure they are carried out and that good practice is maintained.
- Carry out monthly site inspections and follow up on actions.
- Carry out annual health and safety inspections on the associations dwellings.
- It is your responsibility to take care of your own health and safety and that of your colleagues. See attached Appendix 1 - general employee H&S respo

  • Housing Officer

    6 months ago

    West Bromwich, United Kingdom Tymia limited Full time

    Job Overview: Housing Officer role to cover arrears management, repairs and maintenance and fire safety actions. Covering schemes in the Black Country, Staffordshire, Coventry and Walsall. Knowledge of MIS housing software desirable. 21 hours a week 9am - 5pm Working from home with occasional working from site and scheme visits. Driving License required....

  • Housing Officer

    6 months ago

    West London, United Kingdom INQUILAB HOUSING ASSOCIATION Full time

    **About us** We are professional, agile, and our goal is to To meet housing need and support sustainable communities. Our work environment includes: - Modern office setting - **Job title**: Housing Officer **Reports into**: Housing ServicesManager **Direct reports**: None **Department** Customers **Role purpose**: To provide a first class, effective...

  • Senior Housing Officer

    7 months ago

    West Bromwich, United Kingdom Adullam Homes Full time

    **Senior Housing Officer** **Location**:Northeast and Midlands area. Must be commutable to either our West Brom or Congleton offices. **Salary**:£32,000** **per annum **Job title**:Senior Housing Officer We have an opportunity for **Senior Housing Officer **to join our organisation. The **Senior Housing Officer **will be hot desking/agile working at...

  • Housing Officer

    7 months ago

    West Bromwich, United Kingdom Rehability UK Full time

    **ABOUT US** We are well known Healthcare group with reliable, dedicated, and professional staff within our services already! We care for adults aged 19 - 60 who have learning difficulties and Mental Health issues. At Rehability UK, we are offering a full time and part time contracts.Rehability UK specializes in supporting adults with complex needs...

  • Housing Sales Officer

    7 months ago

    West Bromwich, United Kingdom Angels Move Ltd Full time

    **Job description** **About us** Our Client is looking to fill a number of different positions within their Organisation, there will be some opportunities for hybrid working, some will be both from office and hybrid and some office based. They are a private and social housing agency currently working with 150 Councils, Housing Associations and Supported...

  • Housing Support Officer

    2 days ago

    West Bromwich, Sandwell, United Kingdom Adullam Homes Full time

    Job Title: Tenancy Sustainment OfficerA fulfilling and exciting opportunity is available for a dedicated professional to join Adullam Homes Housing Association Ltd as a Tenancy Sustainment Officer. This role offers the chance to make a positive impact in our community.We are looking for an individual who shares our passion for supporting vulnerable...

  • Housing Support Officer

    6 months ago

    West Bromwich, United Kingdom YMCA Black Country Group Full time

    **JOBDESCRIPTION**: **Title**:Housing Support Officer** **Salary**: £11.99per hour **Working Hours**: 37.5 hours per week. Due to thenature of the post evenings and Bank Holidays work may be necessary. **Responsible to**: Housing Services Manager **Location**:YMCA BlackCountry Housing projects as agreed **Background**: YMCABlack Country Group (YMCA...

  • Neonatal Intensive Care Specialist

    5 days ago

    West Midlands Combined Authority, United Kingdom National Locums Full time

    National Locums is seeking a dedicated and experienced Senior House Officer (SHO) in Neonatal Intensive Care to join our Level 3 NICU team in the Midlands. This temporary role offers an attractive salary package of approximately £62,000 - £83,000 per annum.Key ResponsibilitiesDeliver high-quality patient care to critically ill infants in the neonatal...

  • Housing Management Officer

    4 weeks ago

    West London, United Kingdom Hestia Housing Support Full time

    At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in…. Hestia's Housing Services Department is a team...

  • Housing Support Professional

    1 week ago

    West Blatchington, Brighton and Hove, United Kingdom Clarion Housing Full time

    Company OverviewWe provide housing-related support to young adults at Clarion Housing, a leading UK housing association. Our team is passionate about delivering excellent services to our service users.Salary and BenefitsThe estimated salary for this role is £28,000 - £30,000 per annum. We offer a fixed term contract until June 2025 with 36 hours of work...

  • Housing Management Officer

    4 weeks ago

    West London, United Kingdom Hestia Housing Support Full time

    We are Hestia. We make a difference.  At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...

  • Housing Management Officer

    4 weeks ago

    West London, United Kingdom Hestia Housing Support Full time

    At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in…. Hestia's Housing Services Department is a team of...

  • Tenancy Sustainment Officer

    4 weeks ago

    West Bromwich, United Kingdom Adullam Homes Housing Association Limited Full time

    A fulfilling and exciting opportunity has become available for a Tenancy Sustainment Officer to join our Housing Association. Adullam Homes Housing Association Ltd supports vulnerable individuals and households.  We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives...

  • Housing Officer

    7 months ago

    West Bromwich, United Kingdom Serco Plc Full time

    Housing Officer **Location**: Birmingham **Working hours**: Full Time, 37.5 hours per week. **Salary**: £25,500 Pro rata **Contract type**: Full time You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract...

  • Sheltered Housing Support Worker

    1 week ago

    West Blatchington, Brighton and Hove, United Kingdom Clarion Housing Full time

    Housing Support TeamWe are a dedicated team of professionals working together to deliver excellent housing-related support services at Clarion Housing. Our team is passionate about caring for our service users and each other.About the JobThis is an exciting opportunity to join our team as a Housing Support Officer. In this role, you will be responsible for...

  • Housing Officer

    7 days ago

    West London, United Kingdom Vox Network Consultants Full time

    Role Purpose  My client is looking for housing officers to provide a customer focused, proactive and high-quality Tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.  Responsibilities Responsible for the day to day management of a patch of tenancies, leases, and licences, to include sheltered housing, to ensure...

  • Home and Community Support Officer

    1 week ago

    West Blatchington, Brighton and Hove, United Kingdom Clarion Housing Full time

    About the RoleWe are looking for an experienced Housing Support Officer to join our team at Clarion Housing. The successful candidate will be responsible for providing housing-related support to our service users, including those living in sheltered and supported housing.Key ResponsibilitiesYour key responsibilities as a Housing Support Officer will...

  • Housing Officer

    6 months ago

    West London, United Kingdom Pertemps Network Group Full time

    **Housing Officer**: - V85102240**£26 Per Hour** - Full Time**Temporary** **West London, Greater London** **Public Sector And Council** **Job Description**: **Role Purpose** - To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.- Enable our residents to...

  • Team Leader

    7 months ago

    North West London, United Kingdom Unity Housing Support Full time

    Unity Housing Support is a provider of intensive housing support services in London. We have an exciting opportunity for a proactive and versatile individual to join our service as a Team Leader. This role gives the opportunity to spend your days making a real difference to vulnerable adults in the community and allows you to use your own intuition and...

  • Solicitor for Housing Management Solutions

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom The Oyster Partnership Full time

    Solicitor Job DescriptionThe Oyster Partnership is looking for an experienced Housing Solicitor to work in our West Midlands office. As a solicitor in this role, you will be responsible for handling a caseload of housing management cases, including anti-social behaviour cases. Your key responsibilities will include case management, advocacy, and providing...