Customer Care Administrator
6 months ago
PJA Carpentry Ltd is a labour only carpentry sub-contractor, based in Biggleswade, Bedfordshire. We work on new build developments comprising mainly of houses and flats.
We are looking to recruit a Customer Care Administrator on a permanent contract and a full time basis. This role will report to the Director.
**Responsibilties**:
Ø Receive and log remedials reported by customer
Ø Liaise with Site Managers and Home owners to ensure that the remedial works are completed in a timely manner
Ø Follow up completion and maintain paperwork audit trail
Ø Report to manager on a regular basis
Ø Ordering of fixings/cranes/ironmongery
Ø Liaising with suppliers
Ø Keep accurate records ensuring all files are kept up to date
Ø Provide various administration support for the Department
**Skills required**:
Ø Excellent customer service skills alongside a proficient telephone manner
Ø Proficient IT skills with a good working knowledge of Microsoft Office (Word, Excel, Outlook)
Ø Excellent organisational and administration skills
Ø A can-do attitude and highly flexible within the workplace as we are a small team
Ø Ability to liaise with internal and external personnel
Ø Strong attention to detail skills
Ø Ability to work on own initiative
Ø Strong numeracy skills
Please send CV.
**Job Types**: Full-time, Permanent
Pay: From £23,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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