Customer Service

4 months ago

Biggleswade, United Kingdom Liebherr-Great Britain Ltd. Full time

A vacancy has arisen within our Maritime Crane department in Biggleswade for a Customer Service & Parts Administrator. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels. Ensuring effective procurement and sales of machine parts along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

**Your Responsibilities**:

- Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and after-sales team and all other company personnel as appropriate.
- Promote and prepare parts / service quotations and orders.
- Enters new parts details onto the system to provide information and pricing to enable effective ordering.
- Effectively operates the LIKV and My Liebherr systems to identify spare part.
- Collating information sufficient to support an internal or external invoice.
- The construction of internal and external invoices using all relevant supplied information.
- Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
- Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
- Perform and communicate in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
- Raises Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
- Processing warranty claims and ensures that returned warranty parts are sent back to the relevant factory with correct documentation.
- Manage the acceptability or validity of a warranty component or claim at any stage in the process.
- Undertake some or all of the duties of other personnel in the absence of the latter as may be required from time to time.

**Your Profile**:
- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- Have a strong customer service ethic with a positive and pro-active approach
- Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration

**What we are offering**:

- The opportunity to work with the industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

**Location**:
Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom (GB)

**Contact**:
Julie Connell

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