Customer Service Advisor

7 months ago


Biggleswade, United Kingdom CEF Full time

City Electrical Factors Ltd

**ONLINE CUSTOMER SERVICE ADVISOR FULL TIME**

**An exciting career opportunity has arisen for a Full Time, Online Customer Service Advisor to join our team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department.**

This is a fantastic opportunity to join an exciting division of a well-established business.

City Electrical Factors is a private limited company established in 1951 and is one of the UK’s leading Electrical Wholesalers. As well as 391 branches throughout the UK, the company also has branches in Australia, Canada, Spain and the USA and is a constantly expanding worldwide business.

January 2015 City Electrical Factors launched our new On-line Website Division and re-located to our new purpose-built premises in Biggleswade January 2019. Due to the success and ever-expanding division we are now looking for another **Full Time** **Online Customer Service Advisor**.

**Hours of work will be Monday to Friday 8:00am - 5:30pm**

This position will be based at our facility in Biggleswade on the new Stratton Business Park.

Responsibilities will include:
l Inbound and outbound calls to customers and our Internal CEF stores

l Processing customer’s website placed orders

l Processing internal CEF store placed orders

l Tracking orders and liaising with all our courier networks

l Assisting customers when using our website, placing orders etc

l General office / customer service duties

Skills, Knowledge, Qualification and Experience

l Computer literate

l Strong work ethic and initiative

l Enjoy working with people and be able to work as part of a team.

Full training will be provided internally on our own in-house computer systems.

Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Biggleswade, SG18 8XP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person



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