Clinical Support Team Administrator

6 months ago

Bury St Edmunds, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Do you appreciate the opportunity of joining a happy and positive team who are seeking someone similar to fit into their 'family'. Are you an experienced administrator who would like a promotion opportunity or do you have the skills and experience already and want an exciting new challenge in a team that is striving for excellence

This is an exciting opportunity to be part of the dynamic and creative Suffolk Learning Disability & Autism (LD & A) Specialist Service. Admin is a most valued part of the service and integral to a wider group of warm and welcoming 'family' of staff and managers who have been developing the service over the past 2 years and were pleased to recently receive a rating of GOOD by the CQC. The service covers across Suffolk with 3 main community bases in Ipswich, Stowmarket and Bury St Edmunds. The admin team is led and supported by a Business Support Manager.

**Main duties of the job**:
**Working for our organisation**:
Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
You should have good communication, inter-personal skills and full commitment to the care and wellbeing of patients. This post requires a confident, level-headed individual who can support a busy service in responding to changing priorities and delivering accurate work within tight deadlines.

As well as having a good standard of education, you should have relevant and recent administration experience as well as good typing skills. You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The ability to work on your own initiative and prioritise your own work is required, as is the capacity to be flexible.

**Person specification**:
**Quailifactions**:
**Essential criteria**:

- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards.
- Ability to work with senior members of staff across a large organisation.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Maintaining administrative / secretarial systems
- Able to work flexibly across a range of different sites/offices

**Desirable criteria**:

- Shorthand
- Knowledge of Trust electronic record system
- Staff supervision / appraisal process
- Knowledge of NHS policy / procedures.
- Knowledge of NHS policy / procedures.

**essential**:
**Essential criteria**:

- Able to work flexibly across a range of different sites/offices

**desirable**:
**Essential criteria**:

- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. _
- Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (ou

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