Clinical Support Team Administrator

6 months ago

Bury St Edmunds, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**We are looking to recruit an extremely professional, conscientious, calm and confident individual to become part of the **Early Intervention CAMHS Administration Team**. The Post Holder will provide comprehensive data and administration support to the whole team who cover children and young people up to the age of 18.**:
Do you have excellent communications skills and a keen eye for detail?

Do you have experience of managing detailed complex data information and maintaining a strong degree of confidentiality?

If you have said ‘Yes’ to each of the above, then we might just have the role for you.

**Main duties of the job**:
This is an exciting opportunity for an Administrator who has an interest in the wellbeing of our service users and who has the passion to provide strong administration support, essential for the successful and efficient operation of our teams.
- Do you have previous NHS experience
- Do you have excellent communications skills and a keen eye for detail?
- Can you effectively manage multiple tasks and priorities?
- Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?

If you have said ‘Yes’ to each of the above, then we might just have the role for you.

You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills with a dedication to confidentiality and service user experience.

Previous administration experience is essential. The role will include but is not limited to general administration, minuting meetings, diary management and entering patient data. The successful applicant will have experience of setting up new systems to help the new team develop the processes required

You will be working in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

Please see attached Job Description.

**Working for our organisation**:
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team. You will be encouraged to develop your skills and knowledge.

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ 3 in Business Administration or equivalent of working towards or equivalent
- NVQ 2 Customer Services or equivalent
- Pitmans/RSA III typing/word processing or equivalent secretarial experience at intermediate level

**Desirable criteria**:

- Knowledge of Trust electronic record system

**Skills**:
**Essential criteria**:

- Excellent articulate communication skills. and ability to prioritise.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times with time management.

**Experience**:
**Essential criteria**:

- Working under pressure and own initiative with mínimal supervision
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- EQUAL OPPORTUNITIES_Apart from its legal duties in relation to equality and diversity, the Trust recognises and

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