![HB SHOES LTD](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
6 days ago
**About us**
HB SHOES LTD is a small business in Melton Mowbray. We are professional, agile, professional and our goal is to Have people to love our shoes.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
**About us**
HB SHOES LTD is a small business in Melton Mowbray. We are professional, and our goal is to supply the best quality, fashionable, comfortable shoes to customers who will love to wear them..
We have added some amazing new brands to our portfolio that will require much greater involvement in social media, digital marketing and the opportunity to work with fashion and style in ladies' and children's products.
Our work environment includes:
- Modern office setting
- Work-from-home days
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.
**Duties**:
- Provide accurate and timely information to customers regarding products, services, and order status
- Assist customers with product selection, upselling additional items when appropriate
- Process orders, returns, and exchanges in an efficient and accurate manner
- Resolve customer complaints or issues with professionalism and empathy
- Perform data entry tasks to update customer records and maintain accurate documentation
- Collaborate with other departments to ensure customer satisfaction
**Skills**:
- Excellent communication skills in English (both verbal and written)
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
**Job Type**: Part-time
**Salary**: £12.00-£12.50 per hour
Expected hours: 12 - 24 per week
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 30/04/2024
Expected start date: 01/05/2024
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