![Complete Mathematics](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
1 week ago
Customer Success Specialist
Location:
Melton Mowbray, Leicester, UK
Salary:
£30,000
Our Mission:
- _It's simple: we want to improve mathematics education for all pupils._
-
The reason we are on this mission is also simple: being mathematically literate transforms a life. Mathematical competence is the foundation for being able to lead an autonomous and rewarding adult life. Being mathematical means being able to overcome challenges and navigate through life with purpose. All children have the potential to become mathematical. All children have the potential to leave school intellectually equipped to be successful._
-
Complete Mathematics exists to help those potentials be realised. As a team committed to achieving this, we know there is the need to have an impact in two areas of pupils' lives - when they are in school and have the benefit of a teacher and when they are away from school and have the chance to learn independently._
- Job Summary_
Reporting to the Customer Success Manager, you will be a key member of the team ensuring our customers receive the best possible experience across all of our products and throughout their customer journey.
No two weeks are the same in Customer Success As a Customer Success Specialist, you will have a territory area of existing and new customers who come on board and will be responsible for maintaining and building the customer relationship through implementation, onboarding and training through to account management and renewals whilst trouble-shooting any support needs along the way.
Our customers will know you by name and your help will make a real difference to their lives and the lives of their children or the children they teach.
We are extremely proud of creating a strong working environment with a good culture working in the office.Responsibilities:
- Developing relationships and ensuring customer satisfaction
- Promoting customer loyalty and communicating their ROI
- Ensuring customers know all of our product offerings
- Onboarding new customers
- Training customers on the platform(s) to a high standard
- Finding solutions to customer problems
- Responding to incoming feature requests and bug reports
- Identify upsell and additional revenue opportunities through existing customers
- Collating case studies and testimonials
- Ensure retention and maintenance of overalls customer satisfaction
- Renewing customer subscriptions
Requirements:
- You have a minimum of 2 years of experience in customer success
- You have strong communication skills written, oral and through presentation
- You have good analytical and time management skills
- You can multitask and prioritise workload
- Customer relationship building skills
- You are selfdriven and proactive
- You are able to work on a Saturday on an event weekend (3 times a year)
It would be great if you had:
- Experience of working within the Education Sector
- Experience using Intercom
Benefits
You'll benefit from:
- Performance related bonus: Commissions payable for direct upsell and renewals sales
- Access to professional development & training
- 25 days holiday + bank holidays
- Private Health Care upon successful probation
- Pension upon successful probation
Complete Maths is an equal opportunities employer
Salary:
£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Onsite parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- MELTON MOWBRAY: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 2 years (preferred)
Work Location:
In person
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