Customer Success Specialist

7 months ago


Melton Mowbray, United Kingdom Complete Mathematics Full time

**Customer Success Specialist**

**Location**:Melton Mowbray, Leicester, UK
**Salary**:£30,000

**Our Mission**:

- _It's simple: we want to improve mathematics education for all pupils._
- **The reason we are on this mission is also simple: being mathematically literate transforms a life. Mathematical competence is the foundation for being able to lead an autonomous and rewarding adult life. Being mathematical means being able to overcome challenges and navigate through life with purpose. All children have the potential to become mathematical. All children have the potential to leave school intellectually equipped to be successful.**_
- **Complete Mathematics exists to help those potentials be realised. As a team committed to achieving this, we know there is the need to have an impact in two areas of pupils’ lives - when they are in school and have the benefit of a teacher and when they are away from school and have the chance to learn independently.**_
- Job Summary_

We are looking for a motivated and experienced Customer Success Specialist to join our team in Leicestershire. Reporting to the Customer Success Manager, you will be a key member of the team ensuring our customers receive the best possible experience across all of our products and throughout their customer journey.

No two weeks are the same in Customer Success As a Customer Success Specialist, you will have a territory area of existing and new customers who come on board and will be responsible for maintaining and building the customer relationship through implementation, onboarding and training through to account management and renewals whilst trouble-shooting any support needs along the way.

Our team is not faceless, impersonal or indifferent. Our customers will know you by name and your help will make a real difference to their lives and the lives of their children or the children they teach.

We are extremely proud of creating a strong working environment with a good culture working in the office.

**Responsibilities**:

- Developing relationships and ensuring customer satisfaction
- Promoting customer loyalty and communicating their ROI
- Ensuring customers know all of our product offerings
- Onboarding new customers
- Training customers on the platform(s) to a high standard
- Finding solutions to customer problems
- Responding to incoming feature requests and bug reports
- Identify upsell and additional revenue opportunities through existing customers
- Collating case studies and testimonials
- Ensure retention and maintenance of overalls customer satisfaction
- Renewing customer subscriptions

**Requirements**:

- You have a minimum of 2 years of experience in customer success
- You have strong communication skills - written, oral and through presentation
- You have good analytical and time management skills
- You can multitask and prioritise workload
- Customer relationship building skills
- You are self-driven and proactive
- You are able to work on a Saturday on an event weekend (3 times a year)

**It would be great if you had**:

- Experience of working within the Education Sector
- Experience using Intercom

**Benefits**
You'll benefit from:

- Performance related bonus: Commissions payable for direct upsell and renewals sales
- Access to professional development & training
- 25 days holiday + bank holidays
- Private Health Care upon successful probation
- Pension upon successful probation

**Complete Maths is an equal opportunities employer**

**Salary**: £30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- MELTON MOWBRAY: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person



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