Service Delivery Co-ordinator

7 months ago


St Helens, United Kingdom Cox Automotive Full time

The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for always delivering excellent customer service to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.

**Scope of the Role**:
To be a key member of the Administration function and provide additional support to Manheim logistics, to be a point of initial contact to the relevant customers as well as the business/branch for any logistics related queries. Responsible for ensuring that all relevant tasks are completed in a timely manner, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained. Being a conduit between the branch and the regional logistics team.

**Objectives for Role**:
Supporting the Service Delivery Manager

Responsible for the collections and deliveries of vehicles; ensuring all vehicles are collected within SLA’s and collected/delivered according to their runner/nonrunner status.

Chasing our central logistics for POD’s, updates when vehicles are out of SLA’s and updating vendors/buyers with any issues.

Providing quotes to Vendors and buyers for transportation costs.

Serving customers in the office via phone and front counter for all general enquiries, using our Aims system to do so.

Managing customer expectations in terms of delivery turn arounds.

Follow break down process for individual vendor requirements.

**Skills, Knowledge and Experience**:
Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction.

Excellent customer service skills.

Strong administration skills.

PC and back-office systems experience.

A keen eye for detail and accurate data entry skills.

Excellent interpersonal and communication skills both verbal and written.

Able to use your initiative and be flexible, reacting to change quickly and effectively.

Able to work effectively as part of a team.

Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload.

Confident in problem solving and complaint handling.

Ability to work independently and manage tasks efficiently in order of priority status.

**_ STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
- #INDAR_

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.


  • Product Co-Ordinator

    1 month ago


    Rushmere St Andrew, United Kingdom Cottrell Moore Ltd Full time

    Product Co-OrdinatorA small family run import business is looking for an experienced and motivated Product Co-Ordinator to join this well-established and successful business. This company has two operations/offices set up in China and the UK Office is situated in Ipswich for easy access to Felixstowe port.They are committed and known for providing a quality...


  • St Helens, United Kingdom Compass Group Full time

    **Hospitality Co-ordintor**- £25,000 per annum- - Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)- - Aviva Digicare - Free annual healthcare check- - Exclusive Benefits & Wellbeing site (Perks at Work)- - Entertainment discounts - up to 55% off cinema tickets- - Health & Wellbeing...


  • Bury St. Edmunds, United Kingdom National Trust Full time

    Ickworth Estate is a stunning location to work in and this is your opportunity to make a difference to its operations as one of our Business Services Co-ordinators. Your role will provide essential support to the day-to-day running of the property, our service to our visitors and staff and our longer-term planning and strategic work. What it's like to work...

  • Events Co-ordinator

    7 months ago


    St. Osyth, United Kingdom Haven Full time

    Come and join our One Great Team here at Haven as an Owner Event Host! As part of our Experience Team, you will - Running daytime and evening events planned by the Owners Events Co-Ordinator - Operating technical equipment such as microphones, sound desks and music systems - Build relationships with owners on park, actively socialising at planned events -...


  • Bury St Edmunds, United Kingdom Waddington Brown Full time

    Waddington Brown are working with our valued client, a successful and growing family run manufacturing organisation on the development of their HR team. Working alongside the HR Manager, the role of HR & Payroll Co-ordinator will ensure the smooth running of payroll (both weekly and monthly) as well as being the first point of contact for HR questions...


  • Trimley St Mary, United Kingdom Adore Recruitment Ltd Full time

    Are you an experienced - Import Customer Service Coordinator ** Monday – Friday 9-5.30 (office based) Free parking Office based in Felixstowe Salary DOE £25k-£35k My client is looking for an experience import co-ordinator you will be reporting to the Customer Service Manager, delivering excellent customer service to all their customers and overseas...

  • Project Co-ordinator

    6 months ago


    Bury St. Edmunds, United Kingdom SMART Garden Offices Full time

    Smart Garden Offices design and manufacture a prestigious range of high quality buildings in their factory near Bury St Edmunds and install across the UK. We are currently recruiting for a full-time **Project Co-Ordinator** to join our busy team. As a **Project Co-Ordinator** you will be an effective member of the Project Management Team and will have...


  • St Asaph, United Kingdom St Kentigern Hospice Full time

    Job summary Lead the development ofWellbeing Hwb (WBH) services, in the day therapies departments for patients with life-limiting illness, theirfamilies and carers, by developing and executing creative and engagingactivities for different groups, interests and abilities Main duties of the job Co-ordination of Wellbeing Hwb servicesLead the development of...


  • Trimley St Mary, United Kingdom CV-Library Full time

    Are you an experienced - Import Customer Service Coordinator ** Monday – Friday 9-5.30 (office based) Free parking Office based in Felixstowe Salary DOE £25k-£35k My client is looking for an experience import co-ordinator you will be reporting to the Customer Service Manager, delivering excellent customer service to all their customers and...


  • St Asaph, Denbighshire, United Kingdom Office Equipment Systems Ltd Full time

    About OES:Office Equipment Systems Ltd is a rapidly growing provider of IT and communications technology solutions and managed print for businesses in North Wales and the North West. Our focus is on delivering exceptional customer service and building long-term relationships with our clients.This role offers a unique opportunity to join a dynamic team and...


  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Are you passionate about Data Quality? Do you want to drive improvements? Are you focussed on improving the delivery of patient care? If so, then this is the job for you! An exciting opportunity has arisen to join the Data Quality team on a fixed term basis. This hybrid role will appeal to dynamic and proactive individuals with excellent attention to...


  • St Helens, United Kingdom Kilwaughter Minerals ltd Full time

    **Job Title**:Customer Experience Co-ordinator (External Wall Insulation) **Salary**:Starting salary commensurate with experience and qualifications **Location**:This role is based in St Helens, Merseyside **Purpose**: This is a newly created role suited to an individual who is customer focused with strong communication, co-ordination, and organisation...


  • St Albans, United Kingdom Primary Care Careers Full time

    **About the Role**: Abbey Health Primary Care Network believes in excellent care at the heart of the community and comprises of 2 practices, The Maltings Surgery in St Albans, and Summerfield Health Centre in London Colney. Our vision is to forge a strong relationship between our multidisciplinary teams and the wider community to optimise the health and...


  • Bury St. Edmunds, United Kingdom National Trust Full time

    We're looking for a well-organised individual to join our Facilities Team. As a Business Services Coordinator, you'll support both the Facilities Manager and the wider property teams with the compliance tasks required at Ickworth. To ensure our property and facilities are aligned with relevant Health & Safety, Environmental and Fire & Security standards, we...

  • Load Co-ordinator

    7 months ago


    St Helens, United Kingdom GXO Logistics Full time

    Are you ready for that next step in your career? Perhaps you are in a similar position and just looking for a change? Do you want to make this job your own and coordinate a smooth operation? Here at GXO we are currently recruiting for a **Load Coordinator **to join our team on the Coop contract in Lea Green, St Helens. As a Load Coordinator you will...


  • Bury St. Edmunds, United Kingdom National Trust Full time

    We are looking for a well-organised, confident and capable individual to join our Facilities Team on a fixed term basis as part of maternity cover. As a Business Services Coordinator, you will support both the Facilities Manager and the wider property teams with the compliance tasks required at Ickworth. This is a fixed term contract due to end when the...


  • St Neots, United Kingdom Mass Consultants Full time

    Communications and Events Co-ordinator - St Neots (PE19 6BN) Salary £32,000 to 35,000 DOE 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme...

  • Mdt Co-ordinator

    6 months ago


    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    We are looking for a Passionate person to join our dermatology team to support the nurses with administration related to the cancer pathway and data collection for the skin cancer nurses. The post holder will support and cover the current cancer MDT co-ordinator and will work with the dermatology nurses to support the biological MDT. STAFF CAR...


  • St. Neots, United Kingdom Cromwell Vets St Neots Full time

    **Job Title**:Client Care Coordinator (Veterinary Receptionist) **Salary**:£11.44 per hour **Location**:Cromwell Vets, St Neots **Job Type**: Part-time, Permanent **Hours**: 22.25hours (Average over a two week period) **_ Are people, pets and positivity your thing?_** If so, we would love you to join our fantastic front-of-house team as our new...


  • St Helens, St. Helens, United Kingdom The Recruitment Co. Full time

    Job Overview:We are seeking skilled Warehouse Cleaners to join our team at a large distribution site in the Haydock, St Helens area.This role involves providing exceptional cleaning services to maintain a clean and safe working environment.The ideal candidate will have previous cleaning experience, be available for flexible shifts, and be willing to learn...