Business Services Co-ordinator

7 months ago

Bury St Edmunds, United Kingdom National Trust Full time

We're looking for a well-organised individual to join our Facilities Team. As a Business Services Coordinator, you'll support both the Facilities Manager and the wider property teams with the compliance tasks required at Ickworth.

To ensure our property and facilities are aligned with relevant Health & Safety, Environmental and Fire & Security standards, we have an extensive and wide-ranging compliance task list. You'll ensure these tasks are delivered as well as support our vision and masterplan for looking after our buildings and visitor infrastructure.

What it's like to work here:You'll be based at Ickworth Estate, primarily working weekdays with some bank holiday and weekend cover required. We're located just a few miles from both Bury St Edmunds and the A14. Travel is therefore quick and easy.

The team are strong, committed and forward thinking. Reporting to the Facilities Manager, you'll join a close-knit team of diverse staff and volunteers and work closely with other departments across property. The estate team are delivering exciting programming and projects, and our visitor numbers are rapidly growing as a result.

For more information about Ickworth Estate please visit Ickworth Estate | Suffolk | National Trust.

What you'll be doing:In this role, you'll be both office based and practically working across the estate. With a core focus on compliance tracking for the property, managing volunteers and utilising National Trust systems and processes. You'll be responsible for the core elements of the compliance programme within the Facilities Team and will deal with a broad range of administrative matters. Although you'll be based in the Facilities Team, you'll support on an ad-hoc basis several core tasks for the Business Services Co-ordinator (Property), when required.

You'll be responsible for supporting the Facilities Manager and property in achieving compliance targets, recorded in the reporting system. You'll track other departments progress, and ensure the team are compliant with all tasks, such as legionella, fire risk, H&S, environmental management etc. Conducting and recording weekly/monthly/quarterly/annual compliance checks across the property, you'll keep accurate rand in date records at all times to provide to senior management and statutory authorities.

We have 7 volunteers split between 2 roles: compliance and maintenance. We're looking to expand these teams and the work they help support. Volunteer management is a key responsibility, as you'll lead and manage the workload and tasks of the compliance volunteers. Problem solving reactive issues through your own initiative and in collaboration with the Facilities Manager, Facilities Team and wider property, you'll resolve these to ensure ongoing operational delivery. You'll review and write risk assessments where required, as well as tracking and supervising others.

Who we're looking forWe'd love to hear from you, if you:

- are someone who is highly organised, efficient and shows initiative
- are an excellent team player, demonstrating flexibility and the ability to respond and prioritise
- have excellent written and verbal communication and IT skills (Microsoft Office)
- have the ability to monitor and manage the resources and budgets that are delegated to you
- have an understanding or experience of soft facilities management in a customer service environment
- have experience of broad compliance and risk management, including knowledge of Health & Safety, Emergency/Fire & Security procedures
- have people skills and a willingness to work alongside volunteers supporting them to perform at their best

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 28/03/25)

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