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Customer Service

3 months ago

Newquay, United Kingdom Moose Full time

**Description**

Moose Toys is seeking a **Consumer Services Coordinator (German Speaking**) to join our Team in Cornwall.

About us:

- Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.
- Our culture & our perks

At Moose we Playful with a Purpose, and are committed to bringing the WOW to everything we do, but we’re also very serious about the important stuff: our people, our values and the planet:

- We're a family
- We dream Big
- We love Diversity
- We're always Learning
- We prioritise Wellbeing
- We give back in a big way
- We're serious about Sustainability
- We bring the Fun
- We are Super proud to be recognised by Great Place To Work as being one of the:

- Consecutively recognised for being a UKS Best Workplace 2024, to include best work places for women and wellbeing.
- Not to mention all our fabulous global toy industry awards, most recently Innovative Toy of the Year for our Little Live Pets Mama Surprise, (TOTY) awards - otherwise known as the Oscars of the Toy Industry. # Innovation powerhouse
- Visit our website or our LinkedIn Life Page for more information on our amazing brands and people.

**The Role**

**Workdays**: Monday to Friday 09:00-17:00 +Hybrid +Flexi. Please note that work over the Christmas period is required for this position.

Moose Toys are looking for an experienced Consumer Services Coordinator with German, plus English language skills, to join the Cornwall based team. We are keen to hear from those with excellent customer service and communication skills, outstanding attention to detail, a proactive approach and excellent IT skills.

**_ Please note that only applicants with German plus English language skills will be considered for this position._**

**Experience & Qualifications**
- Fluent English and German language skills are essential. Spanish skills are desirable.
- Previous experience in an office-based customer service role
- Communicates with clarity, expressing information and key points clearly
- Establishes strong, positive relationships with customers and employees
- Excellent collaborator who relates to others in a confident and relaxed manner
- Stimulated by working in a fast-paced office environment and delivering to deadlines
- Outstanding attention to detail and accurate reporting
- Willingness to resolve anomalies through investigation and problem solving
- Results driven, setting high standards for quality and customer satisfaction

**Perks & Benefits**

This is an exciting opportunity to join our friendly, innovative, and collaborative team. Full training and induction will ensure you have the very best ‘Flying Start’ to Moose Toys.
- We are a family who prides ourselves on valuing team members. Offering a fun, energising, motivating environment with great benefits and recognition programs including:

- Our contracts are Monday to Friday, 40 hours per week (1/2 hour paid lunch break).
- Hybrid -We offer work from home 2days a week (Wednesdays and Fridays) depending on business needs.
- We run a non-contractual flexi hours scheme whereby our core working hours are 10:00 - 15:00 (Monday to Friday). The additional hours are made up flexibly across the week.
- Company Pension Contribution - 3% after 3 months service
- Life Assurance and Income Protection Policy
- Enhanced Holiday, 25 days plus the bank holidays. After 3 years employment this increases by 1 day a year up to a max of 28 days
- Flexible holiday options with our Buy, Borrow, Carry Over & Give Back Holiday Policy.
- Public Holiday - Flexible Leave Swap Day
- Enhanced Maternity / Adoption & Shared Paternity Pay
- Study Assistance and Study Leave
- Mental Health & Wellness leave
- Wellbeing program
- Gym & Cycle Schemes
- Free eye test vouchers
- Bring your pet to work days
- Employee of the Month & Year awards
- Lively social event calendar to include; beach BBQ’s, Ice cream vans, family friendly events and epic Christmas parties
- Opportunity to join our charity and sustainability teams with paid volunteer leave or become a champion for diversity and inclusion via our D&I committee
- Every Moosie has Megamoose potential in our eyes and we have a range of programs to drive your continuous professional development.

**If this position sounds of interest, we’d love to hear from you APPLY today**
- Please submit your cover letter and CV to include details of your salary expectation and notice period.

**Primary Location**: GB-COR-Newquay

**Job**: Customer Service

**Employee Status**: Permanent

**Schedule**: Full-time

**Unposting Date**: 20/Jul/2024, 8:59:00 AM