Customer Service Representative

4 days ago


Newquay, United Kingdom Lidl Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring that all products are displayed and stocked efficiently.
  • Process customer transactions accurately and efficiently, handling cash, credit card payments, and other payment methods.
  • Participate in visual merchandising and store displays, ensuring that our store looks its best at all times.
  • Contribute to achieving sales targets by promoting products and services to customers, and providing recommendations to enhance their shopping experience.

What We Offer

  • A competitive hourly rate of £13.35 per hour.
  • A 30-35 day holiday entitlement (pro rata) to ensure you have time to relax and recharge.
  • A 10% in-store discount on all purchases.
  • A pension scheme to help you plan for the future.

Requirements

  • Previous experience in a customer-facing role, preferably in a retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.


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