Customer Service Representative

6 days ago


Newquay, United Kingdom ESS Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a high-quality experience.

Key Responsibilities
  • Customer Service: Provide excellent customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Food and Beverage Service: Serve customers in our restaurants, cafes, and convenience shops, preparing and serving food and beverages to a high standard.
  • Stock Management: Take responsibility for stocking food and beverage areas, ensuring that all products are properly stored and displayed.
  • Teamwork: Work collaboratively with colleagues to ensure a smooth operation, providing support and assistance as needed.
  • Adaptability: Demonstrate a flexible approach to work, being willing to adapt to changing circumstances and priorities.
Requirements
  • Communication Skills: Possess excellent communication skills, able to effectively interact with customers and colleagues.
  • Self-Motivation: Be self-motivated and able to work independently, with minimal supervision.
  • Customer Focus: Demonstrate a strong commitment to customer service, ensuring that all interactions are positive and professional.
  • Manual Dexterity: Be able to undertake manual cleaning duties, including cleaning equipment and facilities.
  • Team Player: Be a positive and enthusiastic team player, willing to contribute to a supportive and collaborative work environment.
About ESS

ESS is a leading provider of catering and support services to the military and Ministry of Defence. We pride ourselves on delivering exceptional customer service and creating a positive experience for our clients. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for career development and growth.



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