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Customer Service Representative

2 months ago

Newquay, United Kingdom ESS Full time

About ESS

ESS is a leading provider of catering and cleaning services to the military and Ministry of Defence. We take pride in delivering exceptional customer service and creating a supportive work environment for our team members.

Job Summary

We are seeking a Customer Service Assistant to join our team at ESS. As a Customer Service Assistant, you will be responsible for delivering a great service to our customers across various service areas, including food delivery, cafes, bars, convenience shops, and accommodation.

Key Responsibilities

  • Serving Customers
    • Serve customers in our restaurants, cafes, and convenience shops
    • Provide excellent customer service and ensure customer satisfaction
  • Food Preparation and Cleaning
    • Prepare and serve food and beverages
    • Clean and maintain customer areas to ensure a high level of cleanliness and hygiene
  • Stock Management
    • Restock food and beverage areas as required
  • Teamwork
    • Work collaboratively with colleagues to ensure a smooth operation

Requirements

  • Communication Skills
    • Excellent communication skills to effectively interact with customers and colleagues
  • Flexibility
    • Ability to work a flexible schedule, including weekends and holidays
  • Teamwork
    • Ability to work collaboratively with colleagues to achieve team goals
  • Customer Focus
    • Commitment to delivering exceptional customer service

What We Offer

  • Competitive Pay and Benefits
    • Competitive hourly rate and benefits package
  • Opportunities for Career Growth
    • Opportunities for career advancement and professional development
  • Supportive Work Environment
    • A supportive and inclusive work environment