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Customer Service Representative
1 month ago
We're seeking a skilled Receptionist to join our team at Premier Inn in Newquay. As the face of our hotel, you'll use your excellent customer service skills to create a warm and welcoming atmosphere for our guests.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
- Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
- Work collaboratively with the housekeeping team to ensure rooms are prepared to a high standard.
- Process payments, handle customer complaints, and maintain accurate records.
What We Offer:
- A competitive hourly rate.
- A fixed-term contract for 3 months, with guaranteed hours to plan your week around.
- A mix of shift times, including weekends.
- Opportunities for career growth and development within our business.
- A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
- A company pension and save-as-you-earn scheme.
- Discounts on shopping, utility bills, travel, cinema trips, and more.
- A complimentary Premier Inn breakfast for 2 when you join us.
About Us:
We're Whitbread, the UK's leading hospitality business. We're committed to being an inclusive organisation that values diversity and welcomes applications from under-represented groups.
We believe everyone is unique, and there should be no barriers to entry and no limits to ambition. We're dedicated to supporting our employees and providing a positive work environment.