Subcontractor Administrator

6 months ago


Glasgow, United Kingdom Atalian Servest Full time

**Job Reference: TS/AM/18-08/935/1**

**Job Title: Subcontractor Administrator**

**Location: Office Based**

**Location: Glasgow**

**Salary: Competitive**

**Contract: Permanent**

**Hours per week: Variable Shift Rota - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Role Overview**

We are currently recruiting for a Subcontractor Administrator to join our passionate and driven team based at our Glasgow office.

**Benefits**
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- First point of contact for customers both internal and external
- Liaising with contractors in order to resolve all jobs raised
- Assisting in keeping work-in-progress levels on contracts to a minimum by ensuring timely updating and completion of jobs
- Adhere to established service level agreements (SLAs) and ensure timely resolution of facilities-related issues
- Deal with client chases and initial escalations
- Effective management of sub-contractors and obtaining updates
- Raise purchase orders and submit them to relevant 3rd parties
- Liaise with vendors and suppliers to ensure timely delivery of goods and services
- Working in conjunction with planning teams and operational managers to ensure seamless management of contracts
- Proactively identify opportunities to improve facilities management processes and enhance the overall efficiency of the helpdesk

**About You**:

- **_ Applicants must have the right to work in the UK_**:

- Strong Customer service skills - previous helpdesk experience would be advantageous
- Strong working knowledge of Microsoft Office packages
- Experience in working to deadlines and effective time management
- Ability to prioritise and organise own work whilst working on a variety of tasks
- Previous experience working in a facilities management environment desirable (Mechanical, Electrical, Joinery, Plumbing, Air Conditioning, Handyman Services)

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)



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