Contact Centre Agent

7 days ago

Edinburgh, United Kingdom CCA Recruitment Group Full time

Do you have one years' experience working in a Telesales role?

Do you enjoy working within fast paced environments with the opportunity to earn uncapped commission?

If you answered yes to those two questions, this could be the ideal role for you

CCA Recruitment are looking for a talented Telesales Executive to join the team in securing new customers for an insurance campaign. You will build strong rapports with customers via outbound telephony channels, these customers will either have just purchased an appliance from a variety of retailers or have an existing warranty that is due for renewal.

**Responsibilities**:

- Provide peace of mind by finding the right solution for every customer.
- Build rapport with every customer, listening to customers and demonstrating empathy when needed
- Use your brilliant sales and communication skills to upsell products
- Provide an excellent customer service experience for each customer you deal with
- Contacting customers via outbound telephony channels regarding appliance insurance opportunities.

**Competencies**
- A driven mindset with strong sales skills and a love for hitting targets
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly
- Great communication skills
- Driven and able to show determination to hit targets
- Ability to work autonomously in a home-based position
- Confidence in using Microsoft Office packages.

**Experience**
- Minimum one year experience within a outbound tele sales role.
- Desirable experience of working from home on multiple systems.

**What’s on offer**
- Permanent work from home
- Comprehensive training with clearly defined career progression opportunities
- Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
- Discounts for retailers, hospitality venues, healthcare and more
- Employee Assistance Program
- Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers
- Regular incentives with amazing prizes to be won
- Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary
- OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus

Application question(s):

- You will be required to prove right to work in the UK before interview. Please state which document you will be able to provide. This can be a Birth Certificate, UK passport or Sharecode.

**Experience**:

- Outbound Telesales: 1 year (required)

Work Location: Remote

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