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Operational Support Officer
4 weeks ago
Application closing date
30/06/2024
Working Pattern
Full time
Salary
Grade: E £25,545 - £27,334 a year
Contractual hours
37
Basis
Full time
Job category/type
Waste Management
Attachments
Blank
Job description
**Directorate: Place**
**Hours: 37 hours a week**
**Contract Type: Permanent**
**Location: Stores Road Depot**
The Waste Disposal team are responsible for the management of over 100,000 tonnes of household waste collected from our residents and other activities across the city. We have a vacancy for an Operational Support Officer to join our small team, tasked with working with residents to encourage waste minimisation and recycling in the city.
We may be biased, but there has never been a more exciting time to work in waste. Forthcoming changes to how local authorities collect waste, as well as increasing awareness of the impact our consumption of stuff has on the climate, means there is much to do This is your opportunity to make a difference to the local community and environment.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
**What We Offer**
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
- Local Government Pension Scheme (depending on contract)
- Team Derby Rewards - retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programmes & Support
- Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
- Support for colleagues who are carers
**The Opportunity**
In the role of Streetpride Operational Support Officer, here’s an example of what you’ll be doing to make an impact:
Supporting our team by carrying out a range of duties. The duties include managing service requests, allocating work to our Waste Minimisation Officers, speaking to residents, taking card payments and general administration.
**About You**
To be successful in this role, you’ll ideally have...
Experience of dealing with public, queries and complaints
Experience of maintaining and updating office records and general administration duties
Experience of using computer systems and Microsoft Software to prepare reports, spreadsheets and maintain databases, update records and process orders
Ability to communicate well, both verbally and in writing and give efficient attention to callers
Good standard of general education - GCSE passes in English & Maths Grade C or above (or equivalent).
Knowledge and awareness of the Equality Act 2010 and how it applies to this job
Ensure that equality issues are identified, promoted and managed in all areas of your work.
Good communicator.
Ablilty to work as part of a team
Ability to keep calm under pressure and coping with diversity of workload
Punctuality
Ability to discuss information courteously with members of the public/customers
Available and willing to work in other service areas within Streetpride as required. (Waste Management, Waste Disposal, Highways & Grounds Maintenance, Arboriculture, Street Cleansing and Fleet Management)
**Next Steps**
Interviews will be held: Wednesday 3rd July + Thursday 4th July at Stores Road Depot (15 Stores Road, Derby, DE21 4BD)
**Important Information**
Links to the full Job Description and Person Specification are below.
All employees will normally be appointed to the minimum of the grade for the job.
Remember to align your personal statement to the essential criteria in the Person Specification.
**Equality, Diversity & Inclusion**
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
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