Customer Service

4 months ago


Tamworth, United Kingdom Groomfield Recruitment Ltd Full time

**Groomfield Recruitment** is looking for a **Customer Service Co-ordinator** on behalf of their client based in **Fazeley, Tamworth.**

**This is maternity for 6 to 12 months**

**Pay**: £14.63 Per Hour (Annual Salary of £27,000)

**Working Hours**: Monday to Thursday 08:30 to 17:30, Friday 08:30 to 13:00. (Friday you will be working from home)

**Contract Length**:6 to 12 Months (As this is maternity cover)

**Duties Include**:

- Maintain an up-to-date and accurate price list that is used for every order/inquiry
- Updating sales order schedules and liaising with customers/account managers and works personnel regarding delivery requirements
- Checking, resolving, and advising against order progress procedure
- Preparing and issuing credit notes
- Regular monitoring of quotations

**Person Specification**:

- You would have also had previous experience in a customer service role or similar.
- Strong IT skills particularly in Excel are crucial.
- Training will be provided
- Ability to work fast-paced when needed within the business

Job Overview:
**Responsibilities**:

- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Upsell additional products or services to customers when appropriate
- Maintain a high level of professionalism and customer service at all times

**Experience**:

- Previous experience in a customer service role preferred
- Strong data entry skills with attention to detail
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and offer solutions
- Bilingual proficiency in English and Spanish is a plus
- Multilingual abilities are advantageous

Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering top-notch customer service and have the skills we are looking for, we encourage you to apply

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months

Pay: £14.63 per hour

Expected hours: 35.5 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: cust-serv-nrg



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