Syp - Witness Care Officer

3 weeks ago

Sheffield, United Kingdom South Yorkshire Police Full time

Location 1- Sheffield, Snig Hill
- Salary 1- £23,121 - £24,921
- Type of Contract 1- Temporary
- Job Advert 1
- **Role: Witness Care Officer**

**Department: Criminal Justice Unit**

**Location: Snig Hill, Sheffield**

**Salary: £23,121 - £24,921**

**Hours: 16**

**Contract Type: Temporary for 12 months**

We have an exciting opportunity for a Witness Care Officer to join our Criminal Justice Unit on a temporary basis for 12 months. The Criminal Justice Unit deals with the processing and administration of prosecution matters in partnership with the Crown Prosecution Service (CPS) & HM Courts & Tribunals Service (HMCTS).

**As a Witness Care Officer, you will be responsible for**:

- acting as single contact reference with witnesses from point of charge to case conclusion.
- determining and maintaining the up-to-date status of all witness availability and providing to court and CPS.
- conducting a witness needs assessment for victim/witnesses to determine and personally address any identified issues.
- obtaining and documenting contact with all witnesses, acknowledgment of attendance, ensuring that any needs are met, to legislative compliance and assuring effective case progression.
- alerting witnesses to requirements for court hearing attendance and to outcome
- finalising cases.

**Skills and experience**:

- Experience of communication by a variety of means, including telephone and keyboard skills.
- Flexibility to work at other locations and within specified time frames, and also to cover Saturdays and Bank Holiday courts on a rota basis if required.
- Ability to remain calm under pressure when dealing with internal and external customers.

**For more detailed information relating to the role, skills and experience for this role, please refer to the attached role profile.**

**What we offer**:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability: Force sustainability strategy - SYP (southyorkshire.police.uk)
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks

**Eligibility**:
**Appearance & Standards**:
South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

**Smarter ways of Working**:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a **Hybrid** role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

**South Yorkshire Police’s Key Values**:
At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

**Contact details**:
For further information about the role, please contact**:Katy Broughton on 0114 2964113**

**Closing Date: 17th March 2024**

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

**How to apply**:
Please click **‘Apply’**

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

**Diversity & Inclusion**:
It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value

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