Anaplan Customer Success Consultant

3 weeks ago

London, United Kingdom Huskky Full time

**COMPANY**

Our client is an Anaplan gold implementation partner. They put the customer at the centre of what they do and, enabled by a tremendously powerful connected planning platform in Anaplan, they seek to enable their customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions and enhance their businesses.

**ROLE DESCRIPTION**

Their customer portfolio is growing and as such they are looking for experienced, certified Anaplanners to join their customer success team and deploy their knowledge and skillset across a wide range of industries and use cases.

They look for talent and potential, not just experience and expertise so, if you like the sound of the role and think you could be a fit, please apply.

**ROLE REQUIREMENTS**
- Working within the Customer Success team to deliver high-quality Anaplan solutions for customers within expected timeframes and on budget
- Ability to take a consultative approach by listening to customer needs and crafting a shared vision for a solution
- Nurture relationships with client personnel at the appropriate levels
- Monitor progress, manage risk and ensure key stakeholders are kept informed of progress and expected outcomes
- Manage expectations of client service delivery
- Create long-lasting relationships that run beyond project delivery
- Exposure to diverse business environments and managing customer expectations
- Innovate and deploy the latest Anaplan product enhancements alongside our internal knowledge base
- Share learnings with peers
- Communicate effectively and openly with colleagues
- Actively engage in business development initiatives when not working on customer engagements

**REQUIRED QUALIFICATIONS & SKILLS**

To be successful in the role, you must possess the following skills:

- A background in financial/multi-dimensional modelling
- Experience of end-to-end model building with Anaplan. Certified Model Builder.
- A track record in effectively supporting live Anaplan models for a platform user base
- Excellent presentational, client relationship, and communication skills - both internally and externally
- Excellent communicator with a natural aptitude for consulting
- A high level of professional maturity, responsibility, and motivation

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