Senior Employee Relations Advisor

7 months ago


Salford, United Kingdom Sodexo Full time

Job Introduction We are currently seeking

You will play a crucial role in ensuring that our employees' rights are protected, their voices are heard, and their concerns are addressed with empathy and fairness.

You will have the opportunity to work remotely from the comfort of your own home while also benefiting from in-person collaboration at our Salford office twice a week. The ability to commute is a vital aspect of this role, ensuring seamless connectivity and engagement with our team.

**What you’ll do**:

- Support line managers remotely with general advice, ensuring all advice complies with legislation and is in line with Company/ Segment specific policies and processes.
- Resolve and respond to ER related queries, ensuring query resolution is captured on the system managing service requests in a timely manner.
- Provide practical advice and guidance to line managers on how to manage ER issues in line with the Company policy. Escalate any serious or final stage ER issues to ER Project Manager.
- Ensure line managers are clear on how to conduct meetings, including advice on meeting preparation and how meetings should be chaired and concluded.
- Undertake administrative activities when required to support ER case management, ensuring accuracy and speed.
- Provide mediation support to the business by facilitating mediation sessions when requested.
- Proactively monitor cases, through collaborative working with ER Project Team members & wider HR teams, to ensure cases are prioritised and support is provided to Managers as soon as possible, with breaches communicated to ER Project Manager

**What you bring**:

- Able to provide remote ER support for a multi-site operation
- Experience of providing HR advice in line with relevant policies and legislation
- Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines
- Excellent verbal and written skills with the ability to write a clear, understandable and concise manner
- Understanding of customer requirements and is able to take ownership of problems/issues and recommend practical HR solutions
- Pro-active and practical approach to problem solving
- Proficient in Microsoft Office programmes
- CIPD qualified or working towards

**Desirable**
- Experience of working within a Shared Service environment or busy modern HR Department
- Understanding of HR systems/technology / SAP HR / CRM

**What we offer**:Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company



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