Employee Relations Advisor
6 months ago
We have an exciting opportunity for a **Employee Relations Advisor (12m FTC)** to join our People Centre team. We’re looking for someone with excellent organisation, time management and prioritisation skills and a solution orientated mindset.
You’ll work as part of the ER Services team to provide a responsive and compliant ER advisory service to Sodexo’s nationwide sites, in line with Company / Segment specific policies and legislation. You’ll support Line Managers with full case management and administrative support on ER issues including absence management, probation, AWOL, flexible working, investigations and minor misconduct disciplinaries.
**Main Responsibilities**
- Support line managers with general advice, ensuring all advice complies with legislation and is in line with Company/ Segment specific policies and processes
- Resolve and respond to ER related queries escalated from the HR Services Team, ensuring query resolution is captured on the CSM system and service requests are closed in line with time-frames
- Provide guidance to line managers on how to manage potential ER issues at the informal stage prior to any formal action and necessary follow on actions
- Provide practical advice and guidance to line managers on how to manage formal ER issues in line with the Company policy. This will mainly be advising up to first and final written warning on low risk ER cases, with any dismissals being approved by ER Specialist/ ER Services Manager before providing advice to Managers
- Escalate any serious or final stage ER issues to ER Specialists or ER Services Manager
- Ensure line managers are clear on how to conduct meetings, including advice on meeting preparation and how meetings should be chaired and concluded
- Undertake ER administrative activities required to support the Senior ER Advisors,, ensuring invite and outcome letters are accurate, and are checked by the Senior ER Advisor
**Essential**
- Able to provide ER support for a multi-site operation
- Experience of providing HR advice in line with relevant policies and legislation
- Experience of working on TUPE processes
- Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines
- Excellent verbal and written skills. The ability to write a clear, understandable and concise manner with excellent attention to detail and an excellent telephone manner
- Ability to meet deadlines under pressure
- Understanding of customer requirements and is able to take ownership of problems/issues and recommend practical HR solutions
- Pro-active and practical approach to problem solving
- Strong understanding and respect for confidentiality
- Understanding of regulatory bodies, governing policies and their impact to ER issues
- Proficient user of Microsoft Office programmes - strong excel skills
- CIPD qualified or working towards
**Desirable**
- Experience of working within a Shared Service environment or busy HR Department
- Understanding of HR systems/technology / SAP HR / CRM
- Knowledge of Agenda for Change
**Job Type**: Contract
Contract length: 12 months
**Salary**: £26,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: SDX/TP/RF9647-1/TF
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