Customer Relations Advisor

7 months ago

Salford, United Kingdom RRG Group Full time

**RRG Group**

**About RRG Group**

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today - but as history shows; that won’t stand still and the business will continue to grow, develop, and expand.

There are always exciting times ahead for RRG Group

**Benefits of working at RRG Group**

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. Own your dream car for less. (After successful completion of 6 months’ probation period)

A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.

Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.

Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral.

Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays.

Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.

Great team spirit, charity events and the flexibility to get involved in various fundraising events. Eye care benefits, Support and Mentoring, Employee Assistance, regular staff incentives, and so much more

**Opportunity at RRG Group, Salford - Customer Relations Advisor**

This role includes offering customers an excellent online experience as they interact with us during key touchpoints. Efficiently handle inbound and outbound enquiries, ensuring sales opportunities are maximised on behalf of our dealerships. Manage and develop customer follow-up and prospecting systems. Build strong inter-company relationships. Remain compliant with industry standards/processes.

**All about you**

Confident telephone manner. Great written communication skills. Ability to deliver an excellent customer experience and multi-task efficiently, prioritising workload. IT proficient with the aptitude to work in different systems at once. Able to work independently and also part of an office-based team. Must hold a driving license.

£22,000 basic salary with £500 per month team bonus, if target hit. Expected OTE £29,000+ depending on Appointments made. Uncapped Individual Bonus of £2.50 per appointment. Guaranteed maximum commission for the first 3 months. Great environment with newly refurbished office. Rotating Shift Pattern, working hours of 37.5 per week. Monday - Friday 0900 to 1700 or Monday - Friday 1000 to 1800. Working 1 weekend per month (Sat 9-5pm and Sun 11-5pm) with either Thursday and Monday off or Tuesday and Friday off, rotating. You will also be required to work some bank-holidays, you will receive overtime pay and the day back in lieu.

This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.

At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

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