Reception Supervisor

7 months ago

Bath, United Kingdom Caterer.com Full time

**Reception Supervisor (12 month maternity cover)**- **£17 per hour**

**What's in it for you?**
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Financial Incentive based on House Performance (Quarterly)
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

**Babington House...**

Situated in a Grade II-listed manor built in 1705, Babington House is surrounded by 18 acres of English countryside in the heart of Somerset. Just 30 minutes from Bath, it's the ultimate countryside escape for rest, relaxation and seasonal dining. With 33 bedrooms spread across Babington's historic buildings, Cabins and Lodges, the club features a formal dining space in the Orangery, serving a unique menu centred around seasonal and local produce. There's also a cricket pitch and tennis courts, indoor and outdoor swimming pool, a gym and original Cowshed Spa.

**The Role**

We are seeking an experienced **Reception Supervisor **to join our team at Babington House **(BA11 3RW)**. The Reception Supervisor is responsible for supporting and providing direction and leadership to the Reception team. A successful Reception** **Supervisor will be a proactive and resourceful team player who has knowledge of Front Desk duties as well as Host and Open Table knowledge.

**Responsibilities**
- Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
- Over see scheduled shift and insuring all tasks are delegated and completed.
- Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Assist in the training, development, coaching, and mentoring for the department
- Communicate within department as well as other departments on crucial matters
- Assure the proper handling of VIPs. Protect their privacy and confidentiality.
- To ensure the company culture is visible in all aspects of the business.
- Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
- Assist Reception Manager with schedule building and SOP's.
- Greet guests and checking them into and out of the Club.
- General phone etiquette.
- Professional customer service etiquette at all times.

**Required Skills/Qualifications**:

- At least 1 year of Front Desk experience in a similar industry.
- Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
- Quick learner or have OpenTable, Salesforce, Google Sheets, Word and Canva a plus.
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holiday's (as needed)
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Have a genuine passion for food and beverage

**Expected working hours for a Reception Supervisor**:

- Varying shift times across the seven days, to include working evenings, weekends, opens & closes
- Average hours 40 hours per week

**Travel**: Approx. 30 minutes from Bath, 50 minutes from Bristol & 10 mins from Frome (No local transport from Frome)

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