Pro Audio Technical Support

4 weeks ago


Milton Keynes, United Kingdom Yamaha Music Europe Full time

To maintain the Yamaha brand image in the UK and Europe as a leading manufacturer in the PA, CA, CIS and UC markets.

As part of the role, you will service and maintain products returned to YMEUK to maintain both returned and our stock enabling you to feedback any potential issues to our parent company in Europe and Japan (including newly released products).

As Yamaha Music Europe GmbH offer external repairs via a network of service centres, you will also need to inspect and provide external training with any new testing and servicing techniques relevant to the maintenance of these products in the market.

(May include occasional travel to external locations)
- To provide in house product servicing, updates and modifications for the product groups mentioned.
- Prepare and perform technical seminars for Yamaha service partners (Both Remote and Face to face)
- Responsible for inspections of selected Yamaha Authorised Service Centres
- Attending relevant meetings and trainings within other Yamaha subsidiaries.
- To assist and support our parent company in Europe and Japan when product investigation and feedback is required.
- Prepare supportive documentation for FAQ data to help support Yamaha users across Europe.
- Collate customer feedback to share with our product sales, and Marketing Teams
- To assist and support our Audio sales team when technical knowledge is required.

**Salary**: £34,000.00-£37,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Milton Keynes: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical support: 2 years (required)

Work Location: Hybrid remote in Milton Keynes

Application deadline: 17/03/2023
Reference ID: Technical support



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