Technical Support

2 weeks ago


Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

Technical expert across the UCC Coffee machine portfolio, this role forms part of a small highly skilled team responsible for technical product development and high impact problem solving, workshop, installation, stores, and sales teams, providing in-depth technical advice to external and internal stakeholders, to ensure best practice and solutions are achieved.

**The Role**:

- Escalation point of contact, working in partnership across different business functions (H&S, Operations & Sales) to identify & resolve complex technical issues and articulate to internal and external stakeholders.
- Plan workload and manage shifting priorities.
- Monitor all assets, investigating failures, poor performance and, improving reliability.
- Take ownership of technical issues and investigations across a broad range of coffee equipment and see through to conclusion.
- Seek out, initiate, and deliver process improvements linked to clearly defined metrics and targets.
- Drive technical excellence using Lean tools and continuous improvement methodologies.
- Share best practice with field team and implement training requirements.
- Continuously review technical projects and develop process/system strategies to ensure maintenance and troubleshooting of installed coffee machines is standardised, simplified and efficient.
- Manage and take ownership of stores 2 assisting stores to reduce calls.
- Update Dropbox with any new manuals, technical updates and pass on to the relevant field teams.

**The Person**:

- Customer focused with extensive coffee machine electro/mechanical technical knowledge.
- Commercially astute with the ability to deliver technical solutions to meet financial targets
- Understanding of Lean/Six Sigma with a process driven and methodical approach to problem solving
- Quality Management-ISO 9001 or equivalent. (desirable)
- Health & Safety (NEBOSH or equivalent)
- Project management experience (desirable)
- Computer literate with a knowledge of Microsoft tools.
- Self-motivated with a flexible approach to work.

**Salary**: Up to £26k + 25 days Holiday + Pension + EAP + Life Assurance + other Company benefits.



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