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Assistant Technical Support Consultant
4 months ago
**Salary**:£24,000 - £27,229 + up to 12% bonus per annum
**Working Location**: Milton Keynes
**Closing Date**:06/02/2023
**The Standards, Innovation and Research team are looking for an Assistant Technical Support Consultant on a 12-month secondment. This is a great position for someone looking to gain a technical opportunity within NHBC.**
At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose_ _to raise standards in housebuilding and protect homeowners.
**Why you should join us**
We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.
We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk** flexible working**.
**What we offer**:
- 27 days annual leave (plus bank holidays) and a holiday purchase scheme
- Generous pension scheme, with an employer contribution of up to 10.5%
- Life Assurance (x4 salary)
- Subsidised private medical insurance
- Cycle to Work scheme
- Employee discounts platform, including gym discounts
- 24/7 employee assistance programme supporting your mental wellbeing
- 2 days volunteer leave
- Equalised maternity, paternity, adoption leave and pay for all new parents
**What you’ll be doing**
- With an appropriate level of support, provide accurate technical advice and guidance to technical enquiries from a range of individuals, including NHBC colleagues, house builders, construction professionals, product manufacturers, solicitors, management agents and homeowners.
- Foster good customer relations by giving clear, accurate answers to technical enquires.
- Review and provide responses to inspection history queries from homeowners, including review and consideration of any related claims issues.
- Support colleagues within Standards, Innovation and Research in the preparation of NHBC Standards, Technical Guidance, and technical publications.
- Compile technical information for Building Control Services Ltd and Legal.
- Responsible for reviewing, updating, and maintaining the technical content of NHBC Apps.
- Promote and be instrumental in NHBC’s purpose to build confidence in the construction quality of new homes.
- Have the ability to communicate verbally and in writing
- Have a keen interest in house-building methods and related technical issues
- A basic understanding of construction methods, the NHBC Standards and Building Regulations
**Education and Qualifications**
- Have or be working towards a relevant construction based qualification is desirable but not required.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
**Your future with us**
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.
**Our inclusive culture**
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.
