Technical Product Support Finance and
5 months ago
We are a veterinary medicines company located in Milton Keynes, dedicated to providing high-quality products and services to our UK veterinary customers. As a fast-paced and vibrant organisation, we are committed to delivering exceptional technical support across our product range.
We are seeking a Technical Product Support Advisor to join our team at our headquarters in Milton Keynes. In this role, you will be responsible for providing first-line technical support on all aspects of our product range. You will handle technical enquiries, complaints, and pharmacovigilance reports through various channels, ensuring professional and timely communication. Additionally, you will be responsible for accurate recording and processing of enquiries, administrative support, and capturing technical information for training purposes. Attendance at training and sales meetings, as well as external events, will be crucial for maintaining up-to-date knowledge.
**Responsibilities**:
- Foster relationships with the technical marketing teams to address common queries and maximize learning opportunities
- Lead and guide a team of technical product support advisors, ensuring high-quality support and service delivery
- Collaborate with stakeholders to develop financial agreements and strategies aligning with organizational goals
- Initiate and oversee laboratory investigations at the technical product support level, identifying areas for improvement
- Drive innovation, process improvements, and operational efficiency through departmental projects
- Establish team priorities and align them with department and organizational objectives
- Manage financial processes, including case agreements, invoicing correspondence, payment request creation, and vendor management
- Drive the digitalization of customer support resources, ensuring easy access to contact information, reporting tools, and self-help resources
**Qualifications**:
- Bachelor's degree in a relevant field (veterinary, pharmaceutical, etc.) or equivalent experience
- Experience in a technical support or customer service role, preferably within the healthcare or veterinary industry
- Proficiency in using CRM systems and other relevant software
- Leadership skills and ability to effectively guide and develop a team
- Knowledge of financial processes and ability to manage financial documents
- Familiarity with digital tools and technologies for customer support
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R290179
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