Technical Support Specialist
1 month ago
Position:
Technical SupportnDepartment/Group:
CommercialnReporting to:
Head of Digital & E-commercenLocation:
Crownhill, Milton Keynes/ Hybrid Working (Flexible is who we are but we would expect this person to travel into our offices at least 2 – 3 days per week)nWorking Hours:
Monday – Thursday - 8:30 am – 5:30 pm – Friday Early Finish Friday from 2pm (37.5 hour working week)
Are you a motivated, organised individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a fast-growing business with a dedicated team who love to get stuff done, obsess over customers, empower others and love to create the impossible? If this sounds like you and you’re looking for a change, then we may have just the opportunity for you.
Snap Finance is a rapidly growing FinTech company focused on digital disruption in the financial services industry. Our proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance, especially for customers traditionally excluded from Point of Sale (PoS) Finance. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and people who are at the heart of our business.
As a Technical Support team member, your primary role entails collaborating with clients to seamlessly integrate finance modules onto their webstores. Your expertise will shine as you address client inquiries and concerns. Acting as the linchpin between clients and our development team, you'll effectively troubleshoot and resolve issues, ensuring smooth sailing for our retail partners. Additionally, you'll play a key role in assisting and completing integrations when the need arises.
The role and responsibilities include:nAssist clients in solving queries via email and phone.nCarry out integration work on client webstores.nDaily monitoring – Identifying, resolving and escalating issues by checking our system’s logs.nManage and prioritise multiple incidents, having strong awareness of volume and ticket churn: Including appropriate escalation as required to 3rd line or team lead.nDeliver first class client service leading to the highest levels of client satisfaction to resolve queries and achieve a positive result.nMaintain internal ticketing information to reflect full client interaction history.nand forward action plans if not resolved.nConfigure and maintain clients’ accounts on our primary system.
To be successful in the role of Technical Support we require the following skills and experience:nExperience in a software support role within a 2nd line support ticket environment.nExperience within a client facing environment dealing with clients.nExcellent interpersonal skills able to develop and maintain rapport, empathy and relationships with clients externally and internally.nExceptional communication skills (Telephone, Face to Face, and Written).nKnowledge of HTML.nKnowledge of JavaScript.nWebsite development knowledge.nEcommerce platforms experience (Shopify, WooCommerce, Magento, Wordpress, BigCommerce).nWebsite theme template knowledge.
As a new family member to Snap, you will receive and have access to a variety of our great benefits, which could include: 26 days’ annual leave, additional annual leave scheme, a day off for your birthday, annual leave purchase, pension scheme, life assurance, gym discount, enhanced mat/pat leave, cycle2work scheme, discretionary bonus, access to our Snap Perks platform and Free access to our Employee Assistant Programme (EAP). Subject to terms and conditions agreed within the contract.
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and covering letter for the position.
Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check and a credit check.
Due to the high volume of applications, if you do not hear from us within 15 days then take it that on this occasion you have not been successful.
We have other current jobs related to this field that you can find below
-
Technical Support Specialist
2 months ago
Milton Keynes, United Kingdom Strictly Education Full time**Technical Support Specialist** - Salary: £25,000 - £30,000 FTE (£21,408 - £25,690) - Hours: Full time, term time only - Contract: Permanent - Location: Surrey This is an exciting role to provide high quality on-site technical support to a secondary school in Surrey. We are looking for someone with experience of supporting technology within an...
-
Technical Support Specialist
4 weeks ago
Milton Keynes, United Kingdom Strictly Education Full time**Technical Support Specialist** - Salary: £25,000 - £30,000 FTE (£21,408 - £25,690) - Hours: Full time, term time only - Contract: Permanent - Location: Surrey This is an exciting role to provide high quality on-site technical support to a secondary school in Surrey. We are looking for someone with experience of supporting technology within an...
-
IT Technical Specialist
3 weeks ago
Milton Keynes, United Kingdom Jonathan Lee Recruitment Full timeIT Technical Specialist £30,000 to £35,900 plus Benefits Milton Keynes Manufacturing As a IT Technical Specialist your day-to-day responsibilities will consist of. - Conducting IT support remotely or on site, supporting on installation, diagnostics, repairing and maintenance on IT Systems. - Upgrading all hardware equipment and ensure optimal...
-
Mis Technical Support Specialist
3 weeks ago
Milton Keynes, United Kingdom Strictly Education Ltd Full time**Job Title**: MIS Technical Support Specialist **Salary**: £26,000 - £30,000 FTE _dependent on experience_ **Hours**: Full time, term time only **Contract**: Permanent **Location**: South East England from our office in Hammersmith or Milton Keynes This is an exciting role with an established schools support partner providing high quality support to...
-
E-commerce & Technical Support Specialist
3 weeks ago
Milton Keynes, United Kingdom Viva Wallet Full time**Description** E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer Are you looking for the chance to be apart of one of Europe’s fastest growing Fintech companies? Do you have experience or understand terms like Woo-Commerce, Shopify, PrestaShop and other plugins? Do you have a passion for all things technical and love talking to...
-
Technical Support Specialist
2 months ago
Milton Keynes, United Kingdom Volkswagen Group Full timeAn exciting new opportunity has arisen within the One Aftersales team for an Automotive Technical Support Specialist to join us on a full time permanent basis. You will be self-motivated and have a proven track record of using your diagnostic capability on a range of vehicle technology and a wide experience in all aspects of vehicle repairs. You will...
-
E-commerce & Technical Support Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Viva Wallet Full timeDescriptionE-Commerce & Technical Support Specialist/IT Support/ IT Support OfficerAre you looking for the chance to be apart of one of Europe's fastest growing Fintech companies? Do you have experience or understand terms like Woo-Commerce, Shopify, PrestaShop and other plugins? Do you have a passion for all things technical and love talking to people?As an...
-
E-commerce & Technical Support Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Viva Wallet Full timeDescriptionE-Commerce & Technical Support Specialist/IT Support/ IT Support OfficerAre you looking for the chance to be apart of one of Europe's fastest growing Fintech companies? Do you have experience or understand terms like Woo-Commerce, Shopify, PrestaShop and other plugins? Do you have a passion for all things technical and love talking to people?As an...
-
Automotive Technical Support Specialist
2 weeks ago
Milton Keynes, United Kingdom Volkswagen Group UK Full time**About The Role**: An exciting opportunity has arisen for an** Automotive Technical Support Specialist **within the One Aftersales team due to an internal promotion. Reporting into the Technical Support Team Manager, this is a full time permanent position and will be in based in Milton Keynes. **What you could be doing**: - Essentially providing our Group...
-
Automotive Technical Support Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Volkswagen Group UK Full timeAbout The Role:An exciting opportunity has arisen for an Automotive Technical Support Specialist within the One Aftersales team due to an internal promotion. Reporting into the Technical Support Team Manager, this is a full time permanent position and will be in based in Milton Keynes.What you could be doing: Essentially providing our Group network (all 6...
-
Technical Support Engineer
6 days ago
Milton Keynes, United Kingdom Technical Futures. Careers Full timeA Technical Support Engineerwithanunderstanding ofElectrical Motion Control and Actuatorswill get involved with setting up and programming PLCs, motor drivers and industrial communications as well as performing fault diagnosis, delivering training and providing product support.About the Company:Youll join the European Technical Centre of a JapaneseTechnology...
-
Software Support Specialist
2 months ago
Milton Keynes, United Kingdom John Ross Associates Full time**Software Support Specialist** - This is not a typical 'Tech Support’ role - You will be responsible for Coding, Testing, Implementing our clients Bespoke Software in addition to Providing Exceptional IT Support & Troubleshooting Services. - Hybrid Working - Mon & Fri - Home Based - Tue/Wed/Thur - Office Based - Roles available in Taunton, Milton Keynes...
-
Technical Customer Service Specialist
2 months ago
Milton Keynes, United Kingdom Wild Recruitment Full timeGo Back - Shortlist - Apply **Technical Customer Service Specialist**: **EFCARE-6811_1683647015**: Salary Package: £23000 - £25000 per annum Location: Milton Keynes, England Consultant: Emma Foley Posted: 09/05/2023 Description: I currently am working on a position as a Technical Customer Service Specialist, for a reputable growing company in Milton...
-
Technical Support Engineer
2 months ago
Milton Keynes, United Kingdom Clear Engineering Recruitment LTD Full time**Technical Support Engineer** **£40,000 - £42,000**+ Training + Technical Progression + Private Health Care + Private Pension **Milton Keynes** Exciting opportunity for an engineer with an industrial background looking to work with a market leading original equipment manufacturer. Enjoy gaining market knowledge while progressing into technical roles...
-
Mis Technical Support Specialist
2 weeks ago
Milton Keynes, United Kingdom Strictly Education Full timeThis is an exciting role with an established schools support partner providing high quality support to schools in the use of SIMS via helpdesk, written guidance, and remote support. In particular, to support key processes such as SIMS upgrades, installations and migrations. We are looking for someone with a proven track record of working with schools...
-
Technical Support Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Merck Gruppe - MSD Sharp & Dohme Full timeJob Description Our company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health. A typical day would look like undertaking site surveys for our equipment,...
-
Technical Support Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom MSD Full timeJob DescriptionOur company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health.A typical day would look like undertaking site surveys for our equipment, coordinating,...
-
Technical Support Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom MSD Full timeJob DescriptionOur company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health.A typical day would look like undertaking site surveys for our equipment, coordinating,...
-
Sales Support Specialist
3 weeks ago
Milton Keynes, United Kingdom Allstaff Full timeOur client are a well-established and professional publishers who are seeking a Sales Support Specialist based in Milton Keynes on a full-time permanent basis.Responsibilities of the Sales Support Specialist * Support Business Development Manager with projects and cover for them in their absence. * Lots of analysis of figures and reporting. * Monitor import...
-
E-commerce & Technical Support Specialist
2 weeks ago
Milton Keynes, United Kingdom Viva.com Full time**E-Commerce & Technical Support / IT Support / IT Support Officer / Support Technician / Support Engineer - Permanent - Full Time - Milton Keynes** **About the Role of E-Commerce & Technical Support / IT Support / IT Support Officer / Support Technician / Support Engineer**: - Acting as 2nd level point of contact for any customer technical issues. -...
