Technical Helpline Advisor
2 weeks ago
Our client, a non-profit organisation who pride themselves on their company values and services, are currently going through an exciting growth period. They are looking for a positive and dedicated individual to enhance their Technical department as Technicalhelpline Advisor. This will be a permanent position based from their welcoming offices in Tewkesbury.
As Technical Helpline Advisor your main responsibility will be to work alongside the rest of the Technical helpline team to assist with responding to incoming technical queries from installers, review of cases and to support with certification activitiesand additional technical projects within the company as a whole. As part of your role you will develop technical knowledge of the industry in order to respond effectively to incoming enquires.
This position will suit an individual who has previous experience working within either the solid fuel heating or plumbing sector that may be looking for a change of environment to support a growing company’s objectives for a safer and cleaner future. Tobe considered for this position you must hold relevant technical knowledge and show a positive attitude and a willingness to continue to learn about the industry.
As our client are going through a continued growth period this is a really exciting time to join the business, they love to promote from within so progression opportunities will be available at all angles.
**Responsibilities**:
- To answer enquiries on the Technical Helpline
- Working as part of the Technical Helpline team, assist with technical queries within the company
- Provide relevant technical support to other company departments
- Review of inspection reports of installations to confirm compliance against applicable standards and regulations
- Receive regular information on changes to legislation and company policies and update technical advice accordingly
- Liaise with and provide information to external industry organisations, advising them of company requirements, changes and developments so that the company is promoted positively
- Any other duties or projects that may arise
**-**Relevant experience inDomestic Heating/Plumbing and/or Solid Fuel
- Ability to learn quickly and develop an expertise in technical matters
- Desire to develop an understanding of company procedures, schemes and overall objectives
- Flexible attitude, proactive in supporting colleagues
- Effective communication skills with people at all levels and from a wide range of backgrounds
- Computer awareness and ability to search sources of information.
**Hours**: Monday - Friday, flexible working hours (part time hours also available)
**Salary**: Between £24,000 and £30,000, depending on experience + excellent company benefits including, fantastic pension scheme, free onsite parking, Death in Service, Cycle to Work scheme, company events, discounted gym membership and 28days holiday + bank holidays.
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