Insurance Claim Handler

2 weeks ago

Newport, United Kingdom Acorn Recruitment Limited Full time

This job is for an Insurance Claim Handler, where you will be joining an sstablished client in Newport. You will be part of a team managing the claims, which relate to various maintenance repair claims whilst liaising with customers, clients and suppliers.

As a Claims Handler you will be expected to:

- Effectively manage all elements of an insurance claim ensuring timely progression
- Field incoming and make outbound calls to progress claim status
- Creating and updating records of claims progress and milestones on our dedicated Claims Management System including conversation notes and electronic files
- Manage suppliers to facilitate claim progression
- Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements
- Update policyholders both verbally and in writing of the status of key claim milestones
- Update as required insurer clients either verbally or in writing
- Perform various back-office administration tasks as required

Core skills and experience:

- Customer service experience in either a phone-based environment or face to face
- Strong organisational skills and attention to detail
- Strong understanding of Microsoft Office, specifically Excel

Desirable skills and experience:

- Experience in the home claims insurance market or financial sector
- Experience in producing and reporting on internal team performance (MI)
- Experience in complaint management and resolution in an FCA regulated industry

**Salary**: £22k per annum

Job type: Full-time, permanent (40 hours per week)

Hours: 8:30am - 4:30pm, Monday to Friday

More details are available during the interview process or in person.

Acorn by Synergie acts as an employment agency for permanent recruitment.

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