Paralegal - Vehicle Hire

2 weeks ago

Newport, United Kingdom TSR Legal Recruitment Full time

**Paralegal - Vehicle Hire - Newport**

**Job Introduction**

Their vehicle hire and damage team works with over 40 insurance companies and self-insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre-emptive adviceon these issues whilst also assisting clients to formulate their own strategies. This is a great opportunity for an experienced paralegal to develop their career.

The team deals with claims from small track to multi-track including fraudulent claims. Their team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution.

The team has a progressive approach a market-leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategiesand changing market behaviours.

**Main Responsibilities**
- To provide a timely, professional and high-quality service to clients in the management of volume litigated vehicle hire and damage cases.
- After the required level of training and support our teams are expected to:

- Be responsible for a varied case-load of pre-litigated or litigated work (depending on experience) with an appropriate level of supervision, in strict adherence to the Service Level Agreement(s) entered into with the insurer client.
- Be responsible for managing all financial aspects of their case-load, to include billing in strict adherence to the Service Level Agreement(s) entered into with the insurer client, managing WIP, debt and resolving general accounting queries.
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience.
- To record timely and accurate management information.
- Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
- Maintain an awareness of the firm's strategies and plans.
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
- You will be required to handle confidential information in line with the firm's data security protocols.
- Day to day responsibilities will include but is not limited to the following:

- Analysis of evidence and setting case strategies encompassing both technical and commercial considerations
- Obtaining and drafting pleadings, witness statements and letters of response
- Conducting (telephone) negotiation of claims.
- IT skills - Be IT literate with a good working knowledge of Excel and Word.
- Prioritisation & Organisation skills - The ability to organise their own time, recognise what's a time pressure, what's important and when to ask for help.
- Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
- Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
- Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client.
- Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback.
- Aptitude to learn - The ability to retain knowledge and put into play new skills.
- Good oral and written communication skills.
- All relevant experience in similar roles or areas of practice is desirable but not essential and we are happy to hear from
- Experience of dealing with litigated claims, either in Credit Hire or some other similar area such as personal injury alternatively experience in handling credit hire claims even if not in a litigated background.
- A Defendant background/experience is not essential.
- The technical ability to appropriately advise insurer clients as to all issues associated with volume motor clams, including liability, multiple party claims, indemnity and issues of quantum.

**Please contact Caitlin Coles at TSR in confidence to arrange a conversation.

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