Claims Handler

Job Introduction

**What you will do**
- Provide a timely, professional and high-quality service to clients in the management of volume pre
- litigated cases in our motor department.
- Negotiate claims for liability and damages on pre litigation cases within authority limits
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
- Ensure strategies reflect commercial reality of case value and maintaining an awareness of the firm's strategies and plans
- Comply with internal and external service level agreements, including handling confidential information in line with the firm's data security protocols
- To record timely and accurate management information
- To hit their individual financial targets (which are set based upon work type, charging basis and experience)

**Who you are**
- IT skills - Be IT literate with a good working knowledge of Excel and Word
- Prioritisation & Organisation skills - The ability to organise their own caseloads, with the ability to work; thrive under pressure and to juggle competing demands on their time
- Analytical skills - The ability to critically look at factual evidence, identify issues and inconsistencies
- Interpersonal skills - The ability to work with a team, speak to customers on the telephone and a strong focus on providing a high level of customer service
- Resilience - The ability to stand their ground in telephone negotiations and to receive feedback
- Aptitude to learn - The ability to retain knowledge and implement new skills within their claims handling capabilities.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

**About DAC Beachcroft**
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.

**What you need to know about applying