Senior Insurance Claims Handler

2 months ago


Newport, United Kingdom Acorn Recruitment Limited Full time

This position is for a Senior Insurance Claims Handler, you will be joining an Established client in Newport. You will be leading a small team managing the claims, which relate to various maintenance repair claims whilst liaising with customers, clients and suppliers.

As a Claims Handler, you will be expected to:

- Effectively manage all elements of an insurance claim ensuring timely progression.

Field incoming and make outbound calls to progress claim status.
- Creating and updating records of claims progress and milestones on our dedicated Claims Management System including conversation notes and electronic files.
- Manage suppliers to facilitate claim progression.
- Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements.
- Update policyholders both verbally and in writing of the status of key claim milestones.
- Update as required insurer clients either verbally or in writing.
- Perform various back-office administration tasks as required.

Core Skills & Experience
- Customer service experience in either a phone-based environment or face to face.
- Strong organisational skills and attention to detail.
- Strong understanding of Microsoft Office, specifically Excel.

Desirable Skills & Experience
- Experience in the home claims insurance market or financial sector.
- Experience in producing and reporting on internal team performance (MI)
- Experience in complaint management and resolution in an FCA regulated industry.

Salary.

£24-£25k

Working 40 hours a week.

8:30am - 4:30pm

Acorn by Synergie acts as an employment agency for permanent recruitment.



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