Facilities Assistant

6 months ago

London, United Kingdom PRS for Music Full time

Overview:
Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

**The Role**

To support the Facilities Office services Manager in providing facilities services which include the smooth running of Switchboard, meeting rooms, postal activities for PRS for MUSIC premises efficiently and in a safe and healthy environment.

At PRS for Music, the Facilities Management team support over 500 employees and contractors with an aim to integrate people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business. We are customer facing and we engage with all departments at every level to provide high quality support services.

We cover 2 main areas: Space and Infrastructure (incorporating planning, design, workplace, construction, lease, occupancy, maintenance and furniture) and People and Organisation (such as catering management, hospitality, vending, cleaning and provision of a CAFM system. We also manage the following aspects: Health & Safety and the environment, Fire safety, security, maintenance, reception services, testing and inspection’s, cleaning, business continuity, planning and space allocation and air conditioning.

Our team ethic requires individuals with a strong focus on achieving customer satisfaction, ability to collaborate with the whole business at all levels.

**Responsibilities**:
As our Facilities Assistant, some of your day to day duties will include.
- Managing incoming and outgoing calls via the main company switchboard, answering the telephone promptly and politely ensuring department **KPI’s **(Key Performance Indicators) are met
- Provide requisite support to ensure the efficient running of the post room, including the sorting of incoming mail and packages into designated pigeon holes in accordance with established post guidelines
- Facilitate the setup of meeting rooms by adjusting the arrangements of tables and chairs ensuring that the specific room configurations align with the requirements of each event
- To assist in enrolment of Security ID cards and locker systems
- Assist in booking couriers with external postal services when required
- Ensuring log books are kept updated

About you:
At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

- Excellent customer service skills
- Previous experience of switchboard and post room duties
- Strong interpersonal and communication skills
- Team player with an enthusiastic and positive attitude
- Professional and polite telephone manner
- Excellent organisation and planning skills
- Competent in use of Microsoft Office packages such as Word, Outlook, Excel
- To ensure the continual good relationships with Customers and Suppliers

We know that the world isn’t always ideal, so please don’t rule yourself out if you have other qualities to bring to the party.

**What’s in it for you?**

Here are just a few things that set PRS for Music apart from the crowd:

- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
- We invest in the development of our people to drive our ambitions forward
- We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
- We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
- Employees can work from anywhere in the world for up to two months of the year
- Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan

**Salary**:is between £25,000 - £28,000 depending on skills and experience

**The Process**

Our interview process for this role is simple:
Interview will take place in person at our London Bridge Hub.

**Location**

This Role is office based, so you'll be required to attend our London Bridge Hub up to 5 days a week.

**_At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive._

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