Rostering & Workforce Intelligence Administrator

6 months ago

Croydon, United Kingdom Croydon Health Services NHS Trust Full time

Are you passionate about delivering the highest quality customer service?

Are you excellent at communicating?

Are you inspiring and experienced in adapting and supporting change?

We are seeking an exceptional team player who motivates others and consistently delivers the best service at all times, who understands the importance of bringing teams, and key stakeholders along with you in a fast-paced and demanding environment.

You will be instrumental in supporting setting up and maintaining a brand new Temporary Staffing Service within Croydon Health Services NHS Trust bringing rostering expertise to the team.

You will need to be highly efficient at organising your workload, prioritising appropriately, setting and managing clear expectations. You will have proven experience in a rostering, workforce intelligence or temporary staffing environment that will support you in delivering this new service and achieving engagement and active participation from all stakeholders.

We are looking for passion, dedication and excellent reporting and analytical skills to make this new team and service a success

(this role is offered on an agile (flexible) working basis, please contact Jasmine to discuss further)

You will support the E-Rostering Team, Workforce Intelligence Team and Temporary Staffing Service in the delivery of high-quality, effective service, ensuring that the requirements of the three teams are met in the most cost-efficient manner.

You will ensure that they are able to provide timely outcomes and reports where required, as well as ensure all interfaces with various systems are working as expected. You will build, develop, implement and maintain processes and procedures in-line with service demands and that is suitable to meet the developing needs of the trust.

You will support the service to ensure it provides value for money and supports a reduction of organisational expenditure on bank and agency workers, supporting an increased use of bank and substantive staff and reduction on agency usage. You will actively support the development of controls and processes for the management of temporary staffing, to include assisting with developing Standard Operating Procedures (SOPs).

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

**Please see the attached supporting document which contains more information about the role in the job description and person specification

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